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Jovany Padilla

@jovanypadilla

Message

EDI Technical Support Analyst with 9+ years ensuring compliant X12/EDI integrations and dependable partner onboarding.

United States

Message

What I'm looking for

I’m looking for a role where I can own EDI technical support—troubleshooting, validating X12/XML, and supporting NetSuite/AS2-SFTP reliability—while partnering with integration and onboarding teams to deliver fast, compliant transactions.

I’m an EDI Technical Support Analyst with 9+ years supporting X12/EDI integrations, ERP connectivity, and trading partner onboarding. I troubleshoot complex data flow issues, validate X12/XML documents for mapping accuracy and compliance, and keep AS2/SFTP/FTP communications running smoothly to ensure reliable transaction processing.

In fast-paced environments, I monitor transmission logs, diagnose connectivity failures, and support ERP integrations including NetSuite for accurate document import/export. I also collaborate cross-functionally with mapping and integration teams, meet SLAs with high-volume cases, and deliver bilingual support (English/Spanish) that helps customers onboard confidently and resolve issues quickly.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Analyst

Current

TrueCommerce

Nov 2021 - Present (4 years 7 months)

Troubleshot EDI issues for integrated and non-integrated customers via phone, email, and ticketing while validating X12/XML documents for mapping accuracy and trading partner compliance. Monitored AS2/SFTP/FTP transmissions and supported NetSuite ERP integrations plus trading partner onboarding and go-live testing.

AS2 SFTP FTP X12 Validation NetSuite Integration EDI Troubleshooting

Production Support Analyst

DiCentral Corporation

Mar 2016 - Nov 2021 (5 years 8 months)

Monitored and resolved X12 transmission issues across VAN and internal EDI platforms, including troubleshooting and reprocessing high-volume transactions. Provided bilingual English/Spanish client support using CRM/ticketing systems and trained new clients on EDI workflows and portal usage.

X12 VAN Monitoring AS2 SFTP FTP Concepts Bilingual Customer Support Troubleshooting

Backroom Associate

Sears

Nov 2015 - Feb 2016 (3 months)

Supported warehouse operations including truck unloading and customer order fulfillment. Helped maintain day-to-day backroom workflow to support timely order processing.

Warehouse operations Truck Unloading order fulfillment Logistics Support

Assistant Baseball Coach

Wayland Baptist University

Aug 2014 - May 2015 (9 months)

Coached collegiate athletes on hitting techniques and catcher development. Supported regular team practices focused on skill improvement and player performance.

Baseball Coaching Hitting Mechanics Catcher Development Athlete Training