Open to opportunities

Corvetta Smith

@corvettasmith

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Results-driven Project Professional specializing in performance management analysis.

United States

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What I'm looking for

I am looking for a role that fosters continuous learning and offers opportunities for impactful project management.

I am a results-driven Project Professional with extensive experience in program performance management and earned value analysis. My career has been marked by a commitment to optimizing project delivery through strategic planning, risk management, and stakeholder engagement. At WEC Energy, I successfully managed the integration of the WalkMe digital adoption platform, ensuring on-time delivery and effective monitoring of adoption KPIs.

In my role as a Technical Account Manager at Okta, I managed a $1.2 million ARR portfolio, achieving a 94% renewal rate while delivering complex SSO and MFA integrations. My ability to communicate effectively with C-suite stakeholders and lead cross-functional teams has been instrumental in driving project success and enhancing service quality. I am passionate about continuous learning and leveraging new methodologies to optimize performance.

Throughout my career, I have demonstrated a strong ability to analyze performance metrics, facilitate workshops, and implement process improvements that significantly reduce operational issues. I am eager to bring my expertise in project management and data-driven reporting to a dynamic organization that values innovation and excellence.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

SDI Presence

Dec 2023 - Present (1 year 8 months)

Led end-to-end delivery of four service modernization and IAM projects for WEC Energy Group and Peoples Gas, including a medium-risk infrastructure initiative impacting field operations and customer service systems. Authored key project governance documents—including project charters, risk registers, RACI matrices, and executive-level service performance reports—for C-suite sponsors and regional o

Project Management IAM Stakeholder Management Risk Management Jira Agile Waterfall

Technical Account Manager

Okta

Oct 2021 - Present (3 years 10 months)

Defined project scope, deliverables and schedules for SSO and MFA rollouts across eight energy and financial services accounts, supporting a $1.2 M ARR portfolio. Directed cross-functional teams of engineers, support analysts and consultants—assigning tasks, monitoring progress and coaching junior members—to deliver secure SAML, OIDC and social-login integrations on time and within budget.

SSO MFA SAML OIDC Jira Agile Waterfall Account Management Stakeholder Management

High Touch Operations Manager

Cisco

Sep 2020 - Present (4 years 11 months)

Directed Severity 1 incident response for high-profile energy-sector and Telecom infrastructure clients, restoring mission-critical systems within four hours on average. Monitored performance metrics, facilitated cross-functional war-room briefings, coached teams on root-cause analysis best practices and executed process improvements that cut repeat outages by 40 %.

Incident Response Performance Monitoring Root Cause Analysis Process Improvement Critical Systems

Service Delivery Analyst

Allianz Insurance

Apr 2019 - Present (6 years 4 months)

Owned ITIL-aligned incident, problem, and change processes for Allianz North America, coordinating engineers and vendors to clear 1,200+ tickets/quarter with 97% SLA compliance. Led monthly service-review/QBR sessions, produced KPI dashboards, and drove improvements that cut repeat Sev-1 incidents by 30%.

ITIL Incident Management Problem Management Change Management SLA KPIs

Critical Escalations Manager

Microsoft

Dec 2017 - Present (7 years 8 months)

Served as Microsoft Critical Escalations Manager for Azure & M365 workloads—advocated for enterprise customers during Sev-0/Sev-1 events, orchestrated engineering and product teams to restore service within 2 hrs avg. Delivered post-mortem RCAs, and championed roadmap fixes that boosted customer CSAT to 4.8/5.0.

Critical Escalations Azure Incident Management Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

University of Iowa

Bachelor of Arts, English Literature

Completed a Bachelor of Arts degree with a focus on English Literature. Gained strong analytical, research, and communication skills through coursework and academic projects.

Blockchain Council

Certification, Generative AI

Achieved the Generative AI Expert certification from the Blockchain Council. This credential demonstrates proficiency in generative artificial intelligence concepts and applications.

Packt (Coursera)

Specialization, Project Planning & Control

Completed the Planning & Control with Oracle Primavera PPM Professional Specialization through Packt (Coursera). This specialization provided in-depth knowledge and practical skills in using Oracle Primavera for project planning and control.

AXELOS

Certification, IT Service Management

Acquired the ITIL Certification from AXELOS. This certification demonstrates a strong understanding of IT service management best practices and frameworks.

Scrum Alliance

Certification, Agile Project Management

Obtained the Scrum Master certification from Scrum Alliance. This certification validates expertise in Agile principles and the Scrum framework for project management.