Corey User
@coreyuser
Detail-oriented professional seeking entry-level role in Cybersecurity.
What I'm looking for
With over 10 years of experience across various industries, I am a detail-oriented professional passionate about cybersecurity. My journey has equipped me with a unique blend of skills in customer service, operations, and IT systems, allowing me to spot fraud and educate others on online safety. I have successfully led training sessions on identifying phishing scams and understanding the risks associated with unsecured Wi-Fi networks.
In my recent role as Operations Supervisor at CitizenM Hotels, I managed a high-performing team and implemented a new hotel reservation system, resulting in a significant increase in direct bookings. My commitment to improving operations and team performance has consistently driven guest satisfaction scores up and revenue growth. I thrive in environments where I can leverage my analytical skills to enhance processes and protect data.
Experience
Work history, roles, and key accomplishments
Financial Services Agent
New York Life
Dec 2024 - Present (7 months)
Joined as an independent contractor to help people plan for retirement and find tax-deferred ways to build wealth. Conducted in-depth consultations to identify portfolio opportunities for upselling and cross-selling life insurance, college funds, and annuities.
Operations Supervisor, Regional Systems Consultant
CitizenM Hotels
Sep 2023 - Sep 2024 (1 year)
Led floor operations of a 272-room hotel, managing inventory and budget, boosting KPIs, and regularly providing insight on improvements, projects, and performance regarding hotel systems. Coordinated the implementation of a new hotel reservation system (Apaleo) across five hotels.
Hospitality Experience Curator, Systems Analyst
CitizenM Hotels
May 2021 - Sep 2023 (2 years 4 months)
Optimized service, teamwork, systems, and financial metrics within an upstart international hotel chain. Successfully crafted a warm guest experience while managing a daily average of over 120 guest arrivals and departures.
Owner
Treat the Cause PT & Wellness
Dec 2018 - Jan 2021 (2 years 1 month)
Took an entrepreneurial leap and opened a physical therapy clinic, offering holistic pain management and PT treatments to over 75 patients. Managed patient services, marketing, billing, inventory, hiring, and website design.
Managed Care Coordinator
Beth Israel Lahey Health
Oct 2017 - Dec 2018 (1 year 2 months)
Collaborated with over 50 PCPs to ensure patient appointments were covered by insurance. Selected for a high-performing team focused on improving first-call resolution rates, driving efficiency, and ensuring patient satisfaction.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Master of Business Administration (M.B.A.), Business and Healthcare Management
Completed a Master of Business Administration with a focus on Business and Healthcare Management. This program provided a comprehensive understanding of business principles and their application within the healthcare industry.
Bridgewater State University
Bachelor of Science (B.S.), Exercise Physiology
Earned a Bachelor of Science degree in Exercise Physiology. This curriculum provided a strong foundation in human physiology and its application to exercise and health.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
coreyasztalos.comJob categories
Skills
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