Corey User - Financial Services Agent - New York Life | Himalayas
Corey UserCU
Open to opportunities

Corey User

@coreyuser

Detail-oriented professional seeking entry-level role in Cybersecurity.

United States
Message

What I'm looking for

I am looking for a role that fosters growth in cybersecurity, values teamwork, and prioritizes innovative problem-solving.

With over 10 years of experience across various industries, I am a detail-oriented professional passionate about cybersecurity. My journey has equipped me with a unique blend of skills in customer service, operations, and IT systems, allowing me to spot fraud and educate others on online safety. I have successfully led training sessions on identifying phishing scams and understanding the risks associated with unsecured Wi-Fi networks.

In my recent role as Operations Supervisor at CitizenM Hotels, I managed a high-performing team and implemented a new hotel reservation system, resulting in a significant increase in direct bookings. My commitment to improving operations and team performance has consistently driven guest satisfaction scores up and revenue growth. I thrive in environments where I can leverage my analytical skills to enhance processes and protect data.

Experience

Work history, roles, and key accomplishments

NL
Current

Financial Services Agent

New York Life

Dec 2024 - Present (7 months)

Joined as an independent contractor to help people plan for retirement and find tax-deferred ways to build wealth. Conducted in-depth consultations to identify portfolio opportunities for upselling and cross-selling life insurance, college funds, and annuities.

CH

Operations Supervisor, Regional Systems Consultant

CitizenM Hotels

Sep 2023 - Sep 2024 (1 year)

Led floor operations of a 272-room hotel, managing inventory and budget, boosting KPIs, and regularly providing insight on improvements, projects, and performance regarding hotel systems. Coordinated the implementation of a new hotel reservation system (Apaleo) across five hotels.

CH

Hospitality Experience Curator, Systems Analyst

CitizenM Hotels

May 2021 - Sep 2023 (2 years 4 months)

Optimized service, teamwork, systems, and financial metrics within an upstart international hotel chain. Successfully crafted a warm guest experience while managing a daily average of over 120 guest arrivals and departures.

Education

Degrees, certifications, and relevant coursework

SU

Southern New Hampshire University

Master of Business Administration (M.B.A.), Business and Healthcare Management

Completed a Master of Business Administration with a focus on Business and Healthcare Management. This program provided a comprehensive understanding of business principles and their application within the healthcare industry.

BU

Bridgewater State University

Bachelor of Science (B.S.), Exercise Physiology

Earned a Bachelor of Science degree in Exercise Physiology. This curriculum provided a strong foundation in human physiology and its application to exercise and health.

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