I’m looking for a remote opportunity where I can use my banking and customer service experience to provide excellent support, solve problems, and create a positive customer experience. I also want to grow professionally, learn new skills, and contribute to a team that values accountability, collaboration, and customer satisfaction.
CU
Looking for a job
Cordelia Uche
@cordeliauche
Customer Service Officer at Keystone Bank Limited, where I increased uptake of digital banking solutions, cards, and savings products by 20%.
NigeriaWhat I'm looking for
At Keystone Bank Limited, I serve retail and corporate customers as a Customer Service Officer, resolving complaints and supporting account services in line with banking policies. I increased product uptake by 20% by recommending digital banking solutions, cards, and savings products.
Previously, as a Transactional Officer at Keystone Bank Limited, I processed deposits, withdrawals, payments, and transfers while maintaining balanced cash drawers. I processed transactions with 99.9% accuracy and trained new staff on teller operations and digital banking processes.
At Topcars & Accessories International Ltd., I processed customer payments for automotive services and parts, helped schedule appointments, and reconciled cash drawers. At Sammies Fast Food, I handled orders and customer concerns, and recorded feedback that contributed to menu enhancements and improved service workflows.
As an Admin Officer (NYSC) at Apostolic Faith Secondary School, I supported daily office operations and maintained student and administrative records. I hold a B.Sc. in Physics (Applied Geophysics) from Rivers State University, Port Harcourt.
Experience
Work history, roles, and key accomplishments
KL
Current
Customer Service Officer
Keystone Bank Limited
Sep 2024 - Present (2 years 1 month)
Delivered exceptional service to retail and corporate customers, resolving complaints and providing accurate account information. Promoted and cross-sold banking products, contributing to branch sales targets and customer loyalty.
KL
Transactional Officer
Keystone Bank Limited
Jan 2023 - Sep 2024 (1 year 8 months)
Executed daily financial transactions with high accuracy and compliance, maintained cash drawers, and processed cheque payments. Promoted bank products and digital banking channels while ensuring KYC/AML compliance.
TL
Cashier / Customer Service Personnel
Topcars & Accessories International Ltd
Aug 2020 - Nov 2022 (2 years 3 months)
Processed customer payments for automotive services and parts, balanced cash drawers, and prepared daily financial reports. Assisted with scheduling and responded to customer enquiries.
SF
Sales Officer/Customer Care
Sammies Fast Food
May 2019 - Jul 2020 (1 year 2 months)
Delivered exceptional customer service, assisted customers with menu choices, and resolved complaints professionally. Processed orders using POS system and recorded feedback to inform management decisions.
AS
Admin Officer (NYSC)
Apostolic Faith Secondary School
Apr 2018 - Mar 2019 (11 months)
Provided administrative support to school leadership, managed student records and admissions documentation, and acted as first point of contact for parents and visitors.
Education
Degrees, certifications, and relevant coursework
NC
National Youth Service Corps
National Youth Service Corps, National Service
Completed the National Youth Service Corps program.
Rivers State University
Bachelor of Science, Physics (Applied Geophysics)
Earned a Bachelor of Science in Physics with a focus on Applied Geophysics.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
60k+ USD
Social media
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