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Coras Truth

@corastruth

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I lead SNAP/TANF modernization, program integrity, and quality improvement across public-sector human services.

United States

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What I'm looking for

I'm looking to lead public-sector human services transformation, translating policy and regulatory requirements into effective operations, technology delivery, program integrity, and measurable quality improvements.

I've led SNAP/TANF modernization and Medicaid enterprise initiatives for Conduent and Deloitte, translating program policy and regulatory mandates into requirements, governance, and implementation roadmaps.

At Conduent, I raised system integration efficiency by 30%, governed QA across a multi-vendor ecosystem, and coached six junior consulting professionals. I now lead a statewide Medicaid Enterprise System modernization initiative.

Previously, I built and led an 88-person organization at Harnett County Social Services, achieving a 98% customer satisfaction rating and improving operational efficiency by 15% in one year.

My program integrity work at the North Carolina Department of Health and Human Services increased statewide fraud collections from $3M to more than $5M in a year, while training and quality programs achieved 95% error-free fraud case accuracy.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager, Client Delivery

Current

Conduent

Dec 2023 - Present (2 years 9 months)

Leads SNAP/TANF and Medicaid Enterprise System modernization initiatives, translating regulatory requirements into system specifications and governing multi-vendor quality assurance. Coached a team of 6 junior consultants and embedded adaptive change methodology into delivery frameworks.

SNAP TANF Medicaid Program Management Quality Assurance Stakeholder Management Requirements Analysis Change Management Team Leadership

Senior Consultant, Government Transformation

Deloitte

Jun 2022 - Oct 2023 (1 year 4 months)

Architected requirements strategy for a statewide Medicaid system go-live and engineered a UAT governance model that reduced error rates by 40%. Designed adaptive learning programs and contributed to RFP development for new contracts.

Medicaid Requirements Strategy UAT Governance Organizational Readiness RFP Development Stakeholder Management

Program Manager

Harnett County Social Services

Jan 2020 - Jun 2022 (2 years 5 months)

Built and led an 88-person human services organization to a 98% customer satisfaction rating through workforce development programs. Executed an organizational transformation strategy that improved operational efficiency by 15% within one year.

Program Management Workforce Development Organizational Transformation Compliance Operational Efficiency

Program Integrity Senior Consultant

NC Dept. of Health & Human Services

Apr 2018 - Jan 2020 (1 year 9 months)

Re-engineered statewide investigative strategy across 100 counties, growing fraud collections from $3M to $5M+ (66%) in a single year. Delivered training and quality-improvement programs achieving 95% error-free fraud case accuracy.

Fraud Prevention Program Integrity Training Quality Improvement Policy Alignment

Senior Program Auditor

Wake County Human Services

Oct 2016 - Apr 2018 (1 year 6 months)

Re-engineered fraud investigation and monitoring processes, improving case accuracy by 20%. Designed and delivered education programs that reduced fraudulent cases by 30%.

Fraud Investigation Process Improvement Training Case Management