Contance Imeli
@contanceimeli
I manage customer relationships, orders, and fulfillment for industrial equipment services.
KenyaWhat I'm looking for
I've supported aftermarket parts sales and service for industrial equipment across Deloitte Kenya, Viewtech Limited, and Noble Consultancy.
At Deloitte Kenya, I managed customer service across phone, email, online, and in-person channels. I prepared quotations, processed ERP orders, and coordinated with production, purchasing, and accounting teams to keep fulfillment on schedule.
I use CRM systems to track customer interactions, resolve complaints, escalate complex issues, and maintain accurate service records. I've also produced service reports, supported onboarding and account management, and improved response times through structured customer engagement.
I'm a Certified Data Protection Officer with project management and customer service training. I bring fluent English and Kiswahili communication, along with experience in documentation, reporting, privacy management, and stakeholder coordination.
Experience
Work history, roles, and key accomplishments
Managed end-to-end customer service across multiple channels, resolving inquiries and complaints while maintaining high satisfaction. Prepared quotations, processed orders via ERP, and coordinated with internal teams to ensure timely fulfillment.
Education
Degrees, certifications, and relevant coursework
Strathmore University
Bachelor of Arts, Corporate Communication
Pursuing a degree in Corporate Communication with coursework in corporate communication, public relations, and strategic communication.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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