CLCONCHA, MARIA LUISA
@conchamarialuisa
Detail-oriented Medical Virtual Assistant with healthcare administration expertise.
PhilippinesWhat I'm looking for
I am a highly motivated Medical Virtual Assistant with a strong background in healthcare administration, patient coordination, and medical billing. My experience includes managing electronic health records (EHR) and ensuring HIPAA compliance, which has equipped me with the skills necessary to enhance productivity and workflow efficiency in medical settings.
Throughout my career, I have successfully optimized processes, such as reducing stockouts by 25% as an Amazon Seller Virtual Assistant and increasing engagement rates by 40% as a Social Media Manager. My commitment to excellence is reflected in my ability to improve patient satisfaction and streamline administrative workflows, ensuring that healthcare providers can focus on delivering quality care.
Experience
Work history, roles, and key accomplishments
Social Media Manager
The Content Cove
Jan 2025 - Present (5 months)
Developed and implemented targeted social media strategies, increasing engagement rates by 40%. Analyzed metrics and optimized content to boost audience interaction by 35%.
Amazon Seller Virtual Assistant
Independent Contractor
Jan 2025 - Present (5 months)
Monitored inventory levels, reducing stockouts by 25% and ensuring optimal product availability. Optimized product listings using SEO best practices, resulting in a 30% increase in product visibility and sales.
Medical Billing & Administrative Assistant
VA Growth PH
Jan 2024 - Jan 2025 (1 year)
Processed medical billing, coding, and insurance claims for healthcare providers. Ensured accurate data entry in electronic medical records (EMR) systems.
Patient Services Representative
Tondo Medical Center
Jul 2019 - Jun 2020 (11 months)
Managed patient interactions, appointment scheduling, and insurance verification, reducing appointment wait times by 30%. Assisted patients with inquiries.
Online Tutor
Studypool
Dec 2021 - Jan 2023 (1 year 1 month)
Provided comprehensive tutoring services, leading to a 95% student satisfaction rate. Created personalized study plans and practice materials.
Customer Support Representative
KGB Philippines
Jul 2010 - May 2012 (1 year 10 months)
Provided email and live chat support, improving resolution times by 25%. Assisted with order placement and issue resolution.
Education
Degrees, certifications, and relevant coursework
FUFar Eastern University
Bachelor of Science, Nursing
Bachelor of Science in Nursing program focusing on healthcare practices, patient care, and medical administration.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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