Open to opportunities

COMFORT OKON UDOH

@comfortokonudoh

Message

I support customers and IT users through clear, empathetic incident resolution.

Nigeria

Message

What I'm looking for

I'm seeking an entry-level Customer Service, Service Desk, or IT Support role where I can resolve user issues, manage support tickets, communicate empathetically, and grow my technical support skills.

I've built practical customer service and IT service desk capabilities through Datacom and customer service job simulations, where I logged, prioritised, escalated, and communicated incidents affecting users.

At Warri Refinery and Power Plant (NNPC), I supported QA/QC work across painting, coating systems, insulation, and surface preparation. I also assisted with inspection documentation while following safety and quality procedures.

I'm a Materials and Metallurgical Engineering graduate trained in Zendesk Agent workflows and certified in HubSpot Service Hub, seeking an entry-level Customer Service, Service Desk, or IT Support role.

Experience

Work history, roles, and key accomplishments

Industrial Trainee

Warri Refinery and Power Plant (NNPC)

Sep 2024 - Jan 2025 (4 months)

Supported QA/QC activities involving painting, coating systems, insulation, and surface preparation. Assisted with inspection and documentation activities while following safety and quality procedures.