Collins Obijekwu
@collinsobijekwu
IT support specialist at Edward Jones resolving account access and MFA issues; pursuing a junior IAM Analyst role.
United StatesWhat I'm looking for
At Edward Jones, I administer account access through AD Explorer, handling password resets, account unlocks, account changes, and group membership and permission checks. I also resolve MFA requests using Push, TOTP, and YubiKey methods.
I use CyberArk to retrieve privileged account passwords after verifying associate identities and following security procedures. With LogonUI, I investigate login activity, including associated devices, login and logout times, account lock events, and device IP addresses.
In my current role, I review device records in Microsoft Intune Admin Center and manage branch telephony configurations in BroadSoft and Zoom ZDM. I also investigate and resolve technical incidents across hardware, software, network connectivity, and branch voice and data systems.
Previously, as a Tier 1 Help Desk Technical Support Specialist at Edward Jones, I provided remote support to a user population of more than 40,000 and documented incidents in ServiceNow. I'm prepared to bring this foundation to a junior Identity and Access Management Analyst role while continuing to develop IAM-specific expertise.
Experience
Work history, roles, and key accomplishments
Administer user account access through AD Explorer, handle MFA-related requests, retrieve privileged account passwords via CyberArk, investigate user login activity, and manage device records and telephony configurations. Independently resolve approximately 120 technical incidents per month.
Provided remote technical support to over 40,000 users, troubleshooting network connectivity, workstations, phone systems, printers, scanners, and business applications. Achieved high resolution rates for password resets, Zscaler issues, and network connectivity, and used ServiceNow to document and track incidents.
Education
Degrees, certifications, and relevant coursework
Howard Community College
Associate Degree
Associate degree in progress with expected graduation in May 2028.
CompTIA
CompTIA Security+ (SY0-601), Security
Earned CompTIA Security+ (SY0-601) certification; preparing to retake the current exam.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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