Open to opportunities

Colleen Palacios

@colleenpalacios

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Dedicated WIC Intake Specialist with strong administrative skills.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my administrative skills in a supportive environment focused on public health and community service.

I am a dedicated WIC Intake Specialist with a proven track record in managing participant eligibility and ensuring compliance within health programs. My experience at North Country Family Health Clinic has equipped me with the skills to prescreen potential participants, schedule appointments, and maintain quality assurance reports. I take pride in my ability to communicate effectively and manage multiple tasks efficiently.

Prior to my role in WIC, I served as an Administrative Assistant at the New York State Department of Health, where I played a crucial role in the COVID-19 response, assisting with over 470,000 vaccinations. My volunteer work at various testing and vaccination sites has further honed my organizational and clerical skills, allowing me to support health initiatives effectively. I am passionate about contributing to public health and ensuring that communities receive the resources they need.

Experience

Work history, roles, and key accomplishments

WIC Intake Specialist

North Country Family Health Clinic

Oct 2021 - Apr 2025 (3 years 6 months)

Prescreened potential participants for WIC eligibility using income guidelines and ensured all new participants were scheduled within compliance. Completed monthly Quality Assurance reports and managed appointment scheduling, including faxing medical referrals.

Quality Assurance Scheduling Data Entry Referrals Customer Service

Administrative Assistant

New York State Department of Health

Sep 2019 - Sep 2021 (2 years)

Supported the New York State Department of Health's COVID-19 response, facilitating over 470,000 vaccinations and assisting at various public health initiatives. Maintained spreadsheets for Vaccines for Children's visits and provided critical Countermeasure Data Management System support.

Data Management Spreadsheets Administrative Support

Food Service

Fayetteville-Manlius High School

Sep 2018 - Sep 2019 (1 year)

Managed cash register operations and the NutriKids meal program, including maintaining production sheet trackers for produce. Assisted with food preparation and ensured a sanitary environment, contributing to smooth food assembly operations.

Customer Service Teamwork

Education

Degrees, certifications, and relevant coursework

University of Maryland Global Campus

Bachelor of Science, Marketing

Completed a Bachelor of Science degree with a focus on Marketing. Gained foundational knowledge in market analysis, consumer behavior, and strategic marketing principles.