Cody Ingram

At Salesforce, I lead discovery, solution design, live demonstrations, and rapid prototypes for enterprise accounts including MetLife and MassMutual. I build Agentforce proof-of-concepts using Data Cloud and Knowledge grounding to connect AI capabilities to business strategy.

Previously at Publicis Sapient, I architected CRM implementations for organizations including Optum and Bank of Montreal, helping drive a 75% increase in user satisfaction and a 60% improvement in data quality. I also mentored junior associates and supported technical hiring.

My work spans Salesforce consulting, product management, administration, customer success, and enterprise enablement. I translate complex architecture into human customer-journey narratives that build C-suite alignment and clear paths to value.

Before tech, I served in the U.S. Coast Guard as an Engine Specialist and Search & Rescue Swimmer and worked as an EMT and firefighter. Those high-stakes roles shaped how I assess ambiguity, communicate clearly, and align teams around action.