Justin Garey

Delivered scalable Salesforce solutions to enhance business operations. Led requirement gathering and analysis to identify client needs. Implemented process improvements to boost efficiency and customer satisfaction.

Directed development and maintenance of a Salesforce-based COVID Response System. Managed a 24-member team including Solution & Technical Architects, Developers, and QA. Collaborated with the client to ensure timely and efficient sprint deliverables.

Provided strategic direction for Salesforce project activities, encompassing both new and existing implementations. Ensured client satisfaction by offering effective guidance and fulfilling established requirements through collaboration. Developed tailored Solution Designs for implementations by working closely with the project team to align with client objectives.

Led 5 new and existing Salesforce implementations, aligning project goals with client activities through proactive leadership and consistent communication. Led successful Salesforce implementations with minimal disruption, expertly configuring solutions in Sales Cloud and Service Cloud to optimize data use and time. Enhanced user experience and operational efficiency by systematically streamlining

Championed and implemented a Legal Case Management system, increasing team productivity by 25%. Directed a significant data migration effort, successfully moving over 14 TB of data. Spearheaded a client's transition from disparate on-premise solutions to a unified Salesforce Service Cloud with Community platform.

Enhanced customer support efficiency by creating comprehensive technical documentation and delivering custom Salesforce configurations aligned with client needs. Architected a field service solution for a major medical device provider, significantly improving mobile technician capabilities. Conducted requirement gathering and analysis to ensure project success and alignment with business objective