Cody Bullard
@codybullard
IT Technician specializing in SQL troubleshooting, log investigation, and compliant user support.
United StatesWhat I'm looking for
I’m an IT Technician focused on resolving complex technical issues by querying databases, reviewing logs, and pinpointing root causes across hardware, networking, and software systems. I translate findings into clear, actionable tickets in ServiceNow, ensuring proper routing and end-to-end resolution tracking across multiple store locations.
I also bring experience from software testing—conducting field testing, creating reproducible test cases, and escalating bugs with detailed documentation to development teams. Across both roles, I’ve maintained strict compliance with PCI DSS, HIPAA, and NIST 800 standards, and I use AI tools like Microsoft Copilot and ChatGPT to accelerate investigation write-ups, troubleshooting documentation, and knowledge-base contributions.
Experience
Work history, roles, and key accomplishments
IT Technician
H-E-B Grocery
Oct 2024 - Present (1 year 8 months)
Investigate and triage complex technical issues across hardware, networking, and software systems by querying databases and reviewing logs to determine root cause. Document findings in ServiceNow tickets, support end-to-end resolution tracking, and maintain compliance with PCI DSS, HIPAA, and NIST 800 standards.
Software Tester / Transcriber
Intelligent Systems Support
Sep 2017 - Aug 2019 (1 year 11 months)
Conduct field testing and bug analysis, creating reproducible test cases and escalating issues to the development team with detailed technical documentation. Author and maintain user manuals and internal documentation while contributing to Agile workflow and sprint improvements.
Education
Degrees, certifications, and relevant coursework
Texas State University
Bachelor of Applied Arts and Sciences (B.A.A.S.), Computer Information Systems / IT Security
Grade: GPA: 3.20
Activities and societies: Dean's List (Fall 2019, 2022, 2023).
Completed a B.A.A.S. in Computer Information Systems / IT Security at Texas State University.
University of North Texas
Bachelor of Business Administration (B.B.A.), Computer Information Systems
Grade: GPA: 3.75
Activities and societies: Dean's List (Fall 2019, 2022, 2023); Track Team Captain (2019–2022).
Completed a B.B.A. in Computer Information Systems at the University of North Texas.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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