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Clude Catan

@cludecatan

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Software support specialist at Action Labs who supported Vxceed implementation across 18+ Coca-Cola sites.

Philippines

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At Action Labs IT Services, I supported Vxceed software implementation, system migration, and post-implementation operations for The Coca-Cola Company across 18+ sites in the Philippines. I provided remote troubleshooting and hands-on user training, including follow-up training after system updates.

During implementation, mobile app updates, and system releases, I conducted User Acceptance Testing with delivery riders and other end users. I identified issues, gathered user feedback, and supported troubleshooting and resolution.

As a Data Analyst at Action Labs, I worked with operational data and support requests using Freshdesk, iServe, and Field Proxy. I reviewed information for accuracy, documented issues and follow-ups, and coordinated with users and internal teams.

Experience

Work history, roles, and key accomplishments

Data Analyst

Action Labs

Jan 2026 - Aug 2026 (7 months)

Maintained and processed operational data for Jollibee Food Corporation, using Freshdesk to manage support requests and iServe/Field Proxy for system tasks. Reviewed information for accuracy and coordinated with users and internal teams.

Freshdesk ISERVE Field Proxy Data Management Record Maintenance Microsoft Office Excel Word PowerPoint SharePoint Digital Documentation Data Entry Reporting UAT Reports

Software / Technical Support & Implementation

Action Labs IT Services

Nov 2024 - Nov 2025 (1 year)

Supported software implementation and system migration across 18+ Coca-Cola sites, providing remote technical support using Vxceed and conducting hands-on user training. Performed UAT with end users and documented issues.

Vxceed Freshdesk CRM Systems Software Troubleshooting Remote User Support User Training System Navigation UAT Issue Documentation Escalation and Follow Up Microsoft Office Excel Word PowerPoint SharePoint

Solar Proposal Designer

214 Energy Services

Jul 2023 - Sep 2024 (1 year 2 months)

Communicated with clients to understand project requirements and reviewed project information for accuracy. Managed multiple client requirements with attention to detail and timely follow-up.

Customer Service Communication Skills Attention To Detail Multitasking Process Adherence

Retention / Customer Support Specialist

Quantrics Enterprises Inc.

Jul 2022 - Jul 2023 (1 year)

Provided customer support for Bell Canada, understanding customer concerns and identifying solutions. Handled multiple interactions while maintaining accurate records and adapting communication style.

Customer Service Communication Skills Problem Solving Multitasking Process Adherence Adaptability