CS
Open to opportunities

Claudia Salah

@claudiasalah

Detail-oriented multilingual professional in international relations and customer service.

Cyprus

What I'm looking for

I am looking for a role that values effective communication and offers growth opportunities.

I am a detail-oriented and multilingual professional with a strong background in international relations, customer service, business development, and telemarketing. My experience includes managing client relationships and providing cross-functional team support, ensuring excellent customer experiences. I am fluent in Arabic and English, which enhances my ability to communicate effectively in diverse environments, whether remote or hybrid.

Currently, I serve as the General Manager and Customer Support Consultant at Zulmashi in Nicosia, Cyprus, where I leverage my skills in lead generation and business development. My previous roles have equipped me with a robust understanding of the dynamics of customer support and telemarketing, allowing me to excel in delivering results and fostering client satisfaction. I am committed to professionalism and continuous improvement in my work.

Experience

Work history, roles, and key accomplishments

ZU
Current

General Manager & Customer Support Consultant

Zulmashi

Feb 2021 - Present (4 years 4 months)

As General Manager and Customer Support Consultant, I oversee operations and manage client relationships while ensuring excellent customer service. I lead cross-functional teams to enhance service delivery and maintain high standards of professionalism in a hybrid work environment.

GM

Telemarketer

Global Connect Marketing

Aug 2020 - Oct 2021 (1 year 2 months)

Worked as a Telemarketer, focusing on lead generation and customer outreach to promote services and products, enhancing sales through effective communication.

BG

Business Development & Marketing Executive

BKMS Group

Feb 2020 - Feb 2021 (1 year)

Responsible for business development and marketing strategies. Worked on client acquisition and retention, utilizing market research to drive growth and enhance brand visibility.

RI

Business Development Officer

RefalCo Investments

May 2019 - Jan 2020 (8 months)

Focused on business development initiatives, identifying new market opportunities and fostering client relationships to drive revenue growth.

UN

Student Recruitment Officer

University of Nicosia

Oct 2016 - Jan 2018 (1 year 3 months)

Managed student recruitment efforts, engaging with prospective students and providing information about academic programs and opportunities.

UN

Student Recruitment Officer

University of Nicosia

Oct 2016 - Jan 2018 (1 year 3 months)

Worked as a Student Recruitment Officer, responsible for attracting prospective students and promoting academic programs. Developed skills in communication and marketing.

Education

Degrees, certifications, and relevant coursework

University of Nicosia logoUN

University of Nicosia

MA in International Relations, International Relations

2019 -

University of Nicosia logoUN

University of Nicosia

Bachelor’s in International Relations and European Studies, International Relations and European Studies

2014 - 2019

Tech stack

Software and tools used professionally

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Claudia Salah - General Manager & Customer Support Consultant - Zulmashi | Himalayas