Claudia Salah
@claudiasalah
Detail-oriented multilingual professional in international relations and customer service.
What I'm looking for
I am a detail-oriented and multilingual professional with a strong background in international relations, customer service, business development, and telemarketing. My experience includes managing client relationships and providing cross-functional team support, ensuring excellent customer experiences. I am fluent in Arabic and English, which enhances my ability to communicate effectively in diverse environments, whether remote or hybrid.
Currently, I serve as the General Manager and Customer Support Consultant at Zulmashi in Nicosia, Cyprus, where I leverage my skills in lead generation and business development. My previous roles have equipped me with a robust understanding of the dynamics of customer support and telemarketing, allowing me to excel in delivering results and fostering client satisfaction. I am committed to professionalism and continuous improvement in my work.
Experience
Work history, roles, and key accomplishments
General Manager & Customer Support Consultant
Zulmashi
Feb 2021 - Present (4 years 4 months)
As General Manager and Customer Support Consultant, I oversee operations and manage client relationships while ensuring excellent customer service. I lead cross-functional teams to enhance service delivery and maintain high standards of professionalism in a hybrid work environment.
General Manager & Customer Support Consultant
Zulmashi
Sep 2021 - Present (3 years 9 months)
As General Manager and Customer Support Consultant, I oversee operations and ensure exceptional customer service. I manage client relationships and support cross-functional teams to enhance customer experiences.
Telemarketer
Global Connect Marketing
Aug 2020 - Oct 2021 (1 year 2 months)
Worked as a Telemarketer, focusing on lead generation and customer outreach to promote services and products, enhancing sales through effective communication.
Investor Relations & Telemarketing
LorisG Consultants
Jun 2021 - Jul 2021 (1 month)
Engaged in investor relations and telemarketing, focusing on building relationships with potential investors and promoting business opportunities.
Investor Relations & Telemarketing
LorisG Consultants
Jun 2021 - Jul 2021 (1 month)
Engaged in investor relations and telemarketing, focusing on building relationships with potential investors and promoting company services. Enhanced skills in negotiation and client communication.
Business Development Officer
RefalCo Investments
May 2019 - Sep 2019 (4 months)
Focused on business development initiatives, identifying new opportunities and fostering relationships with clients to enhance company growth.
Telemarketer
Global Connect Marketing
Aug 2020 - Oct 2021 (1 year 2 months)
Worked as a Telemarketer, focusing on lead generation and customer outreach. Developed skills in persuasive communication and customer engagement, contributing to the company's sales goals.
Business Development & Marketing Executive
BKMS Group
Feb 2020 - Feb 2021 (1 year)
Responsible for business development and marketing strategies, driving growth through effective client engagement and market analysis.
Business Development & Marketing Executive
BKMS Group
Feb 2020 - Feb 2021 (1 year)
Responsible for business development and marketing strategies. Worked on client acquisition and retention, utilizing market research to drive growth and enhance brand visibility.
Business Development Officer
RefalCo Investments
May 2019 - Jan 2020 (8 months)
Focused on business development initiatives, identifying new market opportunities and fostering client relationships to drive revenue growth.
Student Recruitment Officer
University of Nicosia
Oct 2016 - Jan 2018 (1 year 3 months)
Managed student recruitment efforts, engaging with prospective students and providing information about academic programs and opportunities.
Student Recruitment Officer
University of Nicosia
Oct 2016 - Jan 2018 (1 year 3 months)
Worked as a Student Recruitment Officer, responsible for attracting prospective students and promoting academic programs. Developed skills in communication and marketing.
Administrative Assistant
Jerusalem School Bethlehem
Apr 2014 - Oct 2014 (6 months)
Provided administrative support, managing schedules, communications, and documentation to ensure smooth operations within the school.
Administrative Assistant
Jerusalem School Bethlehem
Apr 2014 - Oct 2014 (6 months)
Provided administrative support, managing schedules and communications. Developed organizational skills and attention to detail while assisting in daily operations.
Education
Degrees, certifications, and relevant coursework
University of Nicosia
MA in International Relations, International Relations
2019 -
University of Nicosia
Bachelor’s in International Relations and European Studies, International Relations and European Studies
2014 - 2019
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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