claudia marcela meneses

At Intermedia Intelligent Communications, I manage billing, payment, and account inquiries while resolving complex discrepancies and disputes across high-volume customer cases. I process approximately 60 daily interactions with over 95% accuracy and achieve approximately 80% first-contact resolution.

I've consistently met departmental efficiency, accuracy, and resolution targets for six consecutive months. I analyze account information, coordinate follow-up by urgency and complexity, and communicate clear billing solutions that improve customer understanding and service quality.

During my banking internship at BAC, I reviewed mortgage loan files, completed operational checklists with 100% compliance, and organized confidential customer records in internal databases. I also improved document organization to reduce file retrieval time by approximately 30% and coordinated with Legal to support contract preparation.

I'm focused on strengthening operational efficiency, customer experience, financial processes, compliance, and internal workflows through organized case management, accurate documentation, and cross-functional coordination.