Open to opportunities

Claudia Jensen

@claudiajensen

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Multilingual medical scientist and quality manager driving compliance, service, and practical solutions.

Spain

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What I'm looking for

I seek roles blending scientific expertise and quality management in collaborative, compliant organizations where I can lead process improvement, customer support, and cross-functional projects.

I am a Ph.D.-trained biomedical researcher with extensive experience in scientific, clinical and industrial research, complemented by postdoctoral work and multiple research grants. I combine rigorous laboratory expertise with strong analytical skills and a record of published scientific and clinical writing.

I have led quality assurance, laboratory and complaint-management functions, holding certified quality manager and auditor qualifications (ISO 9001 TÜV), and have managed projects including purchasing and wind park installation. I am experienced in customer-facing technical support across hospitals and laboratories and in multilingual customer service roles.

I am highly motivated, immediately available, and fluent in English, German, Spanish and French; I bring creative problem-solving, strong work ethic, cross-cultural communication, and experience with multiple IT tools to ensure operational excellence and regulatory compliance.

Experience

Work history, roles, and key accomplishments

Current

Remote Technical Service Engineer

Current

Agilent Technologies Spain S.L.

Apr 2025 - Present (6 months)

Provide remote technical service and customer support for hospitals and laboratories across Europe in English, German, Spanish and French, handling troubleshooting and customer complaint management.

Technical Support Customer Service Multilingual Communication Troubleshooting Remote Support

Purchasing & Project Manager

Aguado Wind S.L.

Jan 2025 - Mar 2025 (2 months)

Managed purchasing, vendor communication and logistics for wind park installation projects, coordinating procurement and internal stakeholders to support project delivery.

Procurement Project Management Vendor Management Logistics Spanish English German

Administrative Worker & Customer Service

España S.L.U.

Feb 2024 - Jan 2025 (11 months)

Handled sales, customer service, logistics, transport coordination and purchasing while managing internal and external communications in Spanish, English and German.

Customer Service Sales Support Logistics Purchasing Multilingual Communication Internal Communications

English and German Teacher

Academic Exchange Service

Dec 2023 - Feb 2024 (2 months)

Provided English and German language instruction as a freelance teacher during an academic exchange placement, designing lessons and assessing student progress.

Language Instruction Lesson planning Assessments English German Communication Tutoring

Head of Quality Assurance

THALETEC GmbH

Apr 2018 - Dec 2023 (5 years 8 months)

Led laboratory and quality management including internal audits, external audit preparation and customer complaint management; certified quality manager with ISO 9001 auditor responsibilities.

Quality Management ISO 9001 Internal Auditing Documentation Process Improvement

Project Manager, Quality & Complaints

Pioneer Medical Devices

Oct 2017 - Apr 2018 (6 months)

Managed quality assurance and customer complaint processes for medical device products, coordinating cross-functional responses and quality documentation.

Medical Devices Quality Assurance Complaint Handling Regulatory Compliance Documentation

Postdoctoral Scientist & Scientific Writer

University College Dublin

Mar 2017 - Jul 2017 (4 months)

Conducted postdoctoral research on CO2 regulation of inflammatory signaling and produced scientific writings for the Conway Institute laboratory.

Scientific Writing Experimental Design Data Analysis English

Customer Service Advisor

arvato-Bertelsmann

May 2014 - Dec 2014 (7 months)

Provided customer support for Microsoft Cloud services in English, resolving technical issues and assisting enterprise customers.

Cloud Support Customer Service Troubleshooting English Technical Support

Customer Service Advisor

Teleperformance Portugal

Oct 2013 - May 2014 (7 months)

Delivered travel booking support and sales in English and German, managing reservations and customer inquiries for international clients.

Reserving Sales Customer Service English German CRM

Secretary

Öffentliche Versicherungen Sachsen-Anhalt

Jul 2013 - Oct 2013 (3 months)

Performed sales and customer service functions for a local insurance office, handling client interactions and administrative tasks.

Insurance Administration Customer Service Sales Support German Communication

Education

Degrees, certifications, and relevant coursework

Charité – Universitätsmedizin Berlin

Doctor of Philosophy (Dr. rer. medic.), Biomedicine

2010 - 2015

Grade: magna cum laude

Activities and societies: Scientific and clinical publishing; research at Charité Berlin and Université Pierre et Marie Curie (Paris); multilingual scientific communication.

Ph.D. (Dr. rer. medic.) in Biomedicine focusing on inflammation-induced acute-phase response in skeletal muscle and critical illness myopathy; thesis awarded magna cum laude in May 2015.

Friedrich Schiller University Jena

Diploma / Master of Science, Biochemistry and Molecular Medicine

2005 - 2010

Grade: good

Activities and societies: Computer skills for molecular medicine; thesis research in collaboration with Max-Delbrück Center.

Diploma/Master-level studies in Biochemistry and Molecular Medicine with a diploma thesis on fetal liver hematopoiesis and leukemic cell line studies; degree completed June 2010.