Open to opportunities

Claudia Deschamps

@claudiadeschamps

Message

I am a Senior IT Project Manager driving Agile transformations and enterprise IT delivery.

United States

Message

What I'm looking for

I seek senior IT project management roles to lead Agile transformations, cloud migrations, and compliance initiatives, mentor teams, and deliver measurable operational improvements in collaborative, outcome-driven organizations.

I am a seasoned IT Project Management professional with extensive experience leading complex, enterprise-wide projects and multi-site, cross-functional IT initiatives. I have directed Agile transformations and launch efforts including the CTO IT Global Service Desk at TIAA and Call Center Technology improvements at Spectrum. I combine strategic planning with hands-on delivery to drive measurable performance gains.

At TIAA I led a multi-site AWS Cloud Migration 2.0 and global IT Service Desk launch across India, UK, and Manila, improving service efficiency and reducing operational costs. I have overseen IT Risk & Control Operations programs to improve regulatory adherence and minimize risk exposure. I produce executive dashboards, capacity plans, and strategic roadmaps to enable informed leadership decisions.

My toolset spans JIRA, JIRAAlign, Confluence, ServiceNow, SharePoint, Power BI, AWS, Oracle, and IVR technologies, and I hold certifications including SAFe POPM (2021), CSM, and CSPO with SAFe Advanced Scrum Master expected Q4-2025. I coach Scrum teams, facilitate ceremonies, and mentor junior project managers to strengthen Agile delivery capabilities.

I thrive in roles that require driving Agile transformation, cloud migration, regulatory compliance, and operational readiness while managing stakeholder and vendor relationships. I am eager to apply my experience to deliver strategic initiatives and operational excellence for forward-looking organizations.

Experience

Work history, roles, and key accomplishments

Current

Sr Project Manager

Current

Duke Energy

Jun 2025 - Present (2 months)

Lead compliance initiatives for customer regulatory and operations programs, developing IT product roadmaps and overseeing change delivery to ensure governance and state regulatory adherence.

Compliance Management SharePoint Visio Microsoft Teams Change Management Roadmapping Stakeholder Management Regulatory Compliance

Sr Lead Project Manager

TIAA

Jun 2023 - Jun 2025 (2 years)

Directed multi-site AWS Cloud Migration 2.0 and launched an IT Global Service Desk across India, UK, and Manila, improving service efficiency and reducing operational costs while strengthening IT risk and control compliance.

Service Desk Visio Capacity Planning Cloud Operations

Sr Scrum Master

Spectrum

Jun 2019 - Jun 2023 (4 years)

Led Agile transformation for Call Center IVR PMO teams, increasing delivery velocity and improving operational readiness for IVR solutions through coaching, UAT oversight, and deployment support.

Scrum IVR UAT Coaching Release Management Continuous Improvement

Sr Project Manager

Spectrum

Feb 2018 - Jun 2019 (1 year 4 months)

Designed and launched a PMO framework for the Sales Commissions team, standardizing governance, project intake, change control, QA, and service delivery to streamline operations.

PMO Governance Change Control QA Stakeholder Management SOP Development Process Improvement

Sr Project Manager

Spectrum

Dec 2016 - Feb 2018 (1 year 2 months)

Spearheaded process improvements and new product rollouts to optimize field operations and aligned delivery teams with technicians to meet operational KPIs.

Field Operations Rollout Vendor Management Process Improvement KPI Tracking Project Delivery

Sr Program Manager

Spectrum

Aug 2012 - Dec 2016 (4 years 4 months)

Managed large-scale network infrastructure programs across multiple US markets, delivering datacenter solutions, disaster recovery, and capacity upgrades to improve network reliability and customer satisfaction.

Network Infrastructure Program Management Disaster Recovery Capacity Planning Vendor Management

Scrum Master / IT Project Manager

Time Warner Cable

Jan 2006 - Aug 2012 (6 years 7 months)

Facilitated Agile teams and managed IT projects across operations, improving delivery cadence and supporting cross-functional development, testing, and deployment activities.

Scrum Project Management Agile Jira Release Management UAT Stakeholder Management

Sr Business Analyst

IntelliRisk Management Corp

May 2005 - Dec 2005 (7 months)

Performed senior business analysis to define requirements and support system implementations, producing documentation to guide development and testing.

Business Analysis Requirements Gathering Stakeholder Management Process Mapping SDLC

Project Lead / Sr System Analyst

Cendant Car Rental Group

Sep 2003 - Sep 2004 (1 year)

Led system analysis and project delivery for car rental operations, managing requirements, testing, and implementation to support business processes.

Systems Analysis Project Management Testing UAT SQL Requirements Gathering

Web Developer / Business Manager

Haykel Nutrition

Nov 2002 - Sep 2003 (10 months)

Developed web solutions and managed business operations to improve online presence and e-commerce workflows.

Web Development JavaScript HTML Content Management Project Management

Sr Technology Consultant

Accenture

Jan 1998 - Sep 2001 (3 years 8 months)

Delivered technology consulting for financial services clients (Merrill Lynch, Prudential, Goldman Sachs, JP Morgan), managing engagements and technical delivery to meet client objectives.

Technology Consulting Financial Services Client Engagement Project Management Stakeholder Management