Classy Shazy
@classyshazy
Customer support professional with 20+ years across hospitality and real estate, resolving complaints and managing client enquiries.
South AfricaWhat I'm looking for
At Ons Huisie Restaurant, I managed guest enquiries, reservations and day-to-day customer communication. I handled complaints and service issues calmly, finding practical solutions while protecting the customer experience.
At Mandated Property Group, I communicated with buyers, sellers, landlords and tenants throughout property transactions. I managed enquiries, leads, viewings and follow-ups, and coordinated documentation to keep transactions moving.
Across Seascape Collection, I progressed through management, guest-house, restaurant, events and banqueting roles. I managed reservations, guest relationships and customer-facing operations, and led and trained teams of up to 52 staff.
Experience
Work history, roles, and key accomplishments
Front of House / Restaurant & Guest Services
Ons Huisie Restaurant
Nov 2025 - Jun 2026 (7 months)
Managed guest enquiries, reservations, and day-to-day customer communication in a busy restaurant environment. Handled complaints and service issues calmly while supporting front-of-house operations and upselling.
Property Practitioner / Real Estate Agent
Mandated Property Group
Jan 2023 - Jan 2025 (2 years)
Communicated with buyers, sellers, landlords, and tenants via phone, messaging, and email throughout property transactions. Managed enquiries, leads, viewings, and follow-ups while negotiating and resolving client concerns.
Manager / Banqueting
Zulu The Gin Gallery
Jan 2019 - Jan 2020 (1 year)
Managed customer service, events, staff coordination, and guest requirements. Planned functions and maintained clear communication with clients and operational teams.
Hospitality & Customer Service Roles
Seascape Collection
Jan 2000 - Jan 2018 (18 years)
Progressed through management, guest-house, restaurant, events, and banqueting roles across the group. Managed reservations, guest enquiries, complaints, and high-volume customer-facing operations while leading teams of up to 52 staff.
Education
Degrees, certifications, and relevant coursework
Varsity College
Events Management, Events Management
Completed Events Management program at Varsity College in 2015.
University of the Western Cape
Marketing Management, Marketing Management
Completed Marketing Management program at the University of the Western Cape in 2013.
Scottsdene Senior Secondary
Matric, General
Completed Matric at Scottsdene Senior Secondary in 1995.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
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