Open to opportunities

Lillian Mbaserah

@lillianmbaserah

Message

I deliver responsive customer support across property, hospitality, and high-volume service environments.

South Africa

Message

What I'm looking for

I'm seeking a remote customer service or support role where I can use my communication, problem-solving, and customer-care skills to improve customer satisfaction and contribute to team success.

I'm currently supporting clients at Mint Real Estate, handling property enquiries, listings, viewings, follow-ups, appointments, and documentation.

Previously, I created seamless guest experiences at The Hyatt Regency by managing seating, reservations, phone bookings, customer requests, and service coordination. At Boomcity, I assisted customers with enquiries and technical concerns, processed transactions, maintained accurate records, and provided after-sales support in a high-volume environment.

I'm looking to bring my communication, problem-solving, CRM, booking-system, and remote-work capabilities to a customer service or support team focused on customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Candidate Property Practitioner

Current

Mint Real Estate

May 2025 - Present (1 year 4 months)

Communicates with clients regarding property enquiries, listings, and viewings. Provides customer-focused service by addressing questions and resolving concerns, managing follow-ups, and preparing property documentation.

Appointment Scheduling Listings Documentation Customer Relationship Management

Hostess

Hyatt Regency

Jun 2018 - Feb 2020 (1 year 8 months)

Welcomed guests, managed seating, and ensured a seamless dining experience. Resolved guest issues promptly and professionally, handled reservations and phone bookings, and coordinated with service teams.

Guest Relations Reservation Management Hospitality Problem Solving Team Coordination

Customer Service Representative

Boomcity

Mar 2015 - Apr 2018 (3 years 1 month)

Assisted customers with enquiries, technical concerns, and issue resolution. Processed transactions, maintained service records, and provided after-sales support in a high-volume environment.

Customer Support Issue Resolution Transaction Processing Record keeping After Sales Support