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Clark Daloos

@clarkdaloos

Technical Support Specialist at Brandlink PH resolving gaming controller issues across console, PC, and mobile platforms.

Philippines

Message

At Brandlink PH, I support multi-platform gaming controllers across console, PC, and mobile, resolving hardware and software issues through Shopify and AliExpress. I achieved a 94% KPI score and analyzed support trends to help improve the user experience.

At FHonor's Ground, I advised festival customers on Trading Card Games, including Pokémon, Vanguard, and Yu-Gi-Oh!, and facilitated purchases. I studied Electronic and Communications Engineering at Saint Louis University.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Brandlink PH

Jul 2024 - Present (2 years 4 months)

Resolved complex hardware and software issues for multi-platform gaming controllers on Shopify and AliExpress, achieving a 94% KPI score. Provided advanced product training and analyzed support data to identify recurring technical trends.

Technical Support hardware troubleshooting Software Troubleshooting Shopify Aliexpress CRM Product Training Data Analysis

Customer and Sales Specialist

FHonor's Ground

Feb 2023 - Mar 2023 (1 month)

Provided face-to-face support during a large-scale festival, advising customers on strategic purchases across Trading Card Games including Pokémon, Vanguard, and Yu-Gi-Oh!. Enhanced attendee experience with expert product recommendations and seamless transactions.

Customer Relationship Management Sales Product Consulting Trading Card Game Point of Sale