Open to opportunities

Clark Anthony Luberisco

@clarkanthonyluberisc

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Dynamic BPO Operations Supervisor with expertise in data analysis.

Philippines

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What I'm looking for

I am looking for a role that values continuous improvement and offers opportunities for growth.

I am a dynamic and results-driven professional with nearly a decade of experience in customer service and over five years in leadership as a BPO Operations Supervisor. My journey has equipped me with the skills to manage high-performing teams, optimize service delivery, and drive operational efficiency. I am adept in data analysis, enabling data-driven decision-making and process improvements.

As a certified Six Sigma practitioner, I have a strong foundation in continuous improvement methodologies and performance optimization. I am committed to delivering excellence, enhancing customer satisfaction, and achieving business goals through strategic leadership and analytical insight. My experience spans various roles, including technical support and reporting analysis, where I have successfully led teams and implemented effective solutions to complex challenges.

Experience

Work history, roles, and key accomplishments

Current

Operations Supervisor

Current

Teleperformance

Aug 2020 - Present (4 years 11 months)

Managed a team of 15-20 technical support representatives, guiding them in troubleshooting and supporting Microsoft SaaS solutions such as Microsoft 365, Azure, and Dynamics 365. Oversaw content moderation processes, ensuring alignment with community guidelines and platform policies, while managing team performance and providing coaching.

Technical Support SaaS Microsoft Dynamics 365 Azure Dynamics 365 Power Platform Azure Active Directory Zendesk ServiceNow Jira Content Moderation

Reporting Analyst

Majorel Philippines

Aug 2018 - Aug 2020 (2 years)

Trained employees on company standards and procedures for report creation, leveraging advanced proficiency in Microsoft Excel for data analysis and visualization. Designed and optimized database structures in RDBMS like MySQL, SQL Server, and PostgreSQL to ensure efficient data storage and retrieval.

Microsoft Excel Pivot Tables Index Match Data Validation MySQL SQL Server PostgreSQL Data Analysis Power BI

Technical Support

Arvato Bertelsmann

Jul 2016 - Aug 2018 (2 years 1 month)

Provided in-depth technical support for SaaS programs, focusing on MSDN subscription services, including software downloads, licenses, and tools. Assisted developers and IT professionals with accessing and using MSDN resources effectively, troubleshooting product activation, licensing, and subscription renewals.

MSDN SaaS Troubleshooting Visual Studio SQL Server .NET Azure Licensing

Education

Degrees, certifications, and relevant coursework

Systems Plus College Foundation

Bachelor of Science, Electronics Engineering

Completed a Bachelor of Science in Electronics Engineering, gaining foundational knowledge in electronic systems and their applications. Focused on principles of electrical circuits, digital electronics, and telecommunications.

J&K International College

Secondary Education, General Studies

Completed secondary education, building a strong academic foundation across various subjects. Developed essential skills in critical thinking and problem-solving.