Looking for a job

Claire Jean Baptiste

@clairejeanbaptiste

Message

I build client trust through customer service, case coordination, and fluent Creole interpretation.

Canada

Message

What I'm looking for

I'm seeking a remote Customer Success role where I can use my customer-facing, appointment coordination, communication, and client-support experience to help ensure client satisfaction and success.

I've supported clients across the Refugee Board, City of Toronto, Ian Martin, and contact-centre environments, facilitating communication, coordinating appointments, and handling sensitive information with care.

As a fluent Creole interpreter and experienced customer service professional, I bring accurate documentation, thoughtful follow-up, and strong client relationships to remote Customer Success work.

Experience

Work history, roles, and key accomplishments

Current

Language Interpreter

Current

Refugee Board

Jun 2017 - Present (9 years 4 months)

Facilitated communication as a fluent Creole interpreter during visual, in-person, and telephone hearings.

Creole Interpretation Communication Skills

Customer Service Representative

Ian Martin

Mar 2021 - Feb 2023 (1 year 11 months)

Coordinated scheduling, rescheduling, and cancellations of COVID vaccine appointments for patients via telephone. Registered and processed information for the general public regarding the COVID-19 vaccine.

Scheduling Customer Service Data Entry COVID Vaccine Coordination

Personal Support Worker (Placement)

Amica Bayview Village

Jun 2022 - Jul 2022 (1 month)

Consulted with supervisors to assess cases and strategized care enhancements. Documented vital signs, behaviors, and medications in client medical records.

Patient Care Vital Signs Monitoring Medication administration Documentation Personal Hygiene Tasks Mobility Assistance

Case Worker

City of Toronto

Sep 2018 - Apr 2020 (1 year 7 months)

Scheduled and coordinated meetings and appointments for clients. Maintained accurate and detailed records of case management and client progress.

Case Management Scheduling Record keeping Counseling

Customer Service Representative

SIGMA LOYALTY GROUP, Simpro Solutions INC

Oct 2017 - Feb 2018 (4 months)

Executed process improvements to surpass customer satisfaction goals. Delivered accurate information and addressed customer inquiries effectively.

Customer Service Process Improvement Cloud Monitoring Team Supervision

Drive Test Customer Service Agent

One Contact In

Aug 2014 - Jul 2017 (2 years 11 months)

Addressed customer concerns and redirected them to appropriate government agencies. Responded to inquiries regarding driver licensing and scheduled appointments via telephone.

Customer Service Appointment Scheduling Government Procedures Communication Skills