Open to opportunities

Cinthia Mercado

@cinthiamercado

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Multilingual administrative and operations professional with aviation experience.

France

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What I'm looking for

I seek a role leveraging my administrative and operational expertise in aviation or corporate support, with opportunities for cross-cultural teamwork, process improvement, and client-facing responsibilities.

I am a multilingual professional with a Bachelor’s Degree in Modern Languages (concentration in Tourism) and hands-on experience providing administrative and operational support in fast-paced airline environments.

I have served as an Executive Assistant and VIP/Private Flight Attendant, managing schedules, reports, internal communications, and delivering high-end in-flight service to VIP and high-net-worth clients while maintaining confidentiality and attention to detail.

I am highly organized, detail-oriented, and adaptable, skilled in KPI monitoring, CRM and ticketing systems, travel coordination, and cross-cultural communication, with a proactive mindset for problem solving and continuous process improvement.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Arajet S. A.

Jan 2022 - Jan 2025 (3 years)

Provided high-level administrative and operational support to management in a fast-paced airline environment, managing schedules, reports, and KPI monitoring to improve operational efficiency and accuracy.

Executive Support Scheduling KPIs Microsoft Office Google Workspace Reporting Time Management Confidentiality

VIP/Private Flight Attendant

SkyCana

Jan 2019 - Jan 2022 (3 years)

Delivered personalized, high-end in-flight service to VIP and high-net-worth clients, maintaining discretion and exceptional client experience while resolving time-sensitive operational challenges.

In Flight Service VIP Problem Solving Travel Coordination Communication Attention To Detail

Education

Degrees, certifications, and relevant coursework

Universidad APEC

Bachelor's Degree, Modern Languages (Concentration in Tourism)

2018 - 2023

Completed a Bachelor's Degree in Modern Languages with a concentration in Tourism, focusing on business-level communication in English and French and practical tourism and hospitality skills.