Liliana Bernal Rey

Promoted from Project Manager to lead Agile delivery, facilitating Scrum ceremonies, coaching teams on Agile practices, and aligning stakeholders to improve delivery cadence and collaboration.

Managed solution implementations and cross-functional coordination for four external accounts, improved SLAs and reporting, and reduced support tickets from 120 to 10 within three months by standardizing IT processes.

Executed commercial strategies and product training across LATAM, represented the company at ICT events, and grew the pipeline of potential customers by 50% while supporting R&D and government/embassy relationships.

Managed post-sales project engagements, coordinating suppliers and engineering teams to meet technical requirements and timelines while handling international cases with Procera Networks across multiple countries.

Promoted from Operational Engineer to lead operations, planning and executing multiple installation projects, managing a 20-person team and ensuring profitability, quality, and go-live readiness for major DAS deployments.

Supervised National Fiber Optics installations for the Vive Digital initiative, managed technical crews, and produced weekly reports for end users and upper management to ensure project progress and connectivity delivery.

Earned the Agile Leader Professional certification from CertiProf in July 2025.

Obtained SCRUM Master Professional, Product Owner Professional, and Developer Professional certifications from CertiProf in April 2020.

Completed a Specialization degree in Project Management within the Telecommunications Engineering faculty at Santo Tomás University, Bogotá.

Completed a Bachelor's degree in Electronic Engineering at Santo Tomás University, Bogotá.

Completed a Full English Course reaching B2 (Upper Intermediate) level at the National University of Colombia.

Achieved the ITIL 4 Foundations in IT Service Management certification through PeopleCert in September 2021.