Open to opportunities

Cindy Mclaughlin

@cindymclaughlin

Message

Customer sales and service professional focused on troubleshooting, follow-up, and dependable service.

United States

Message

What I'm looking for

I’m looking to learn and grow in a business field where I can deliver dependable customer sales and service—pricing jobs, entering quotes and orders, troubleshooting issues, and following up professionally from receipt to completion.

I’m a motivated, responsible, dependable professional with a long track record in customer sales and service. I’m known for troubleshooting, following up on problems, and maintaining a high level of professionalism with customers.

In my current role as a Customer Sales and Service Rep., I handle orders by receiving emails and calls, placing orders, entering quotes, and emailing customers updated prices. I resolve emerging problems with accuracy and efficiency, coordinate new art-work with the layout department, and attend daily production meetings regarding open orders.

I’ve also built strong operational skills as a former Business Owner running a licensed child care business for 12 years, overseeing bookkeeping and client relations. Across previous customer service and production roles, I’ve supported order entry and printing processes, scheduled releases and maintained inventory, and ensured customer orders were tracked from start to finish.

Experience

Work history, roles, and key accomplishments

Current

Customer Sales & Service Rep

Current

Seaboard Folding Box

Jan 2017 - Present (9 years 5 months)

Handled daily customer calls and emails by entering quotes and orders and updating customers on new pricing. Resolved account issues, coordinated with the layout department on new artwork, and supported order release scheduling, inventory maintenance, and weekly inventory reports.

Customer Service Order Entry Quoting Troubleshooting Production Coordination Inventory Management Customer Support

Customer Service Rep

National Business News

Aug 2016 - Jan 2017 (5 months)

Contacted prospective customers and retained existing accounts for an internet-based news service connecting contractors and architects. Explained the service benefits and coordinated outreach by email and phone.

Customer Service Lead Generation Email Communication Phone Communication Customer Retention Benefits Communication Account Support

Customer Service Rep

Nissan of Keene

Apr 2016 - Jul 2016 (3 months)

Troubleshot customer issues including scheduling service appointments, checking recalls, and verifying parts inventory. Handled dealership phone reception and supported customer transactions, including receiving money and conducting bank deposits.

Customer Service Appointment Scheduling Recall Service Parts Inventory Phone Reception Cash Handling Deposits Service Coordination Customer Relations

Business Owner

Wiggles & Giggles Child Care

Jan 2004 - Jan 2016 (12 years)

Started and operated a licensed day care business, building it into a successful and well-respected provider. Managed bookkeeping and maintained ongoing client relations.

Business Operations Bookkeeping Client Relations Customer Service Scheduling Problem Solving Day Care Administration Administrative Management

Customer Service Department

New England Business Service

Jan 2000 - Jan 2004 (4 years)

Troubleshot problem orders and resolved technical issues related to order entry and printing processes. Provided special-order specifications, tracked customer orders, and handled complaints with solutions.

Order Entry Customer Service Process Coordination Quality Focused Problem Solving

Sales and Service Department

New England Business Service

Jan 1998 - Jan 2000 (2 years)

Quoted and processed custom client orders using website and phone orders. Built print jobs for direct-to-plate production to support client requirements.

Quote To Order Customer Service Print Job Building Sales Support Client Communication Order Processing Direct To Plate Coordination