Open to opportunities

Cindy Cañada

@cindycaada

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Aspiring UX Researcher passionate about human-centered design.

Netherlands

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What I'm looking for

I am looking for a role that values creativity and collaboration, where I can contribute to user-centered design projects and continue to grow my skills in UX research and design.

Hi, I’m Cindy! I’m passionate about human-centered design and committed to creating seamless, user-friendly experiences for all. I hold a Bachelor’s degree in Special Education, which has given me a deep understanding of diverse user needs and a strong focus on accessibility. I’ve completed the UX Designer Bootcamp at Memorisely and am currently pursuing the MBO Media Designer program at Skills LOI, further expanding my technical expertise.

My minor in psychology enhances my ability to understand user behavior, while my teaching experience has refined my ability to connect with diverse perspectives. As I build my career in UX design, I am dedicated to bridging the gap between users and technology, ensuring that every design is intuitive, impactful, and inclusive.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Eurail B.V

Mar 2024 - Present (1 year 3 months)

Part of the travel team, specializing in assisting customers with a range of travel-related inquiries. Focuses on managing reservations, addressing travel disruptions, and facilitating requests for compensation due to delays.

Zendesk Customer Service Problem Solving Time Management

Small Business Owner

Craftymomnl

Oct 2021 - Oct 2023 (2 years)

Owned and operated a personalized online store, encompassing various responsibilities aimed at establishing and growing a successful e-commerce business. Offered customized products or services to customers, managing all aspects from creation to sales.

Business Management Customer Service

English Consultant

iTutorGroup Company

Aug 2019 - Aug 2021 (2 years)

Provided expert guidance and support to individuals or organizations seeking assistance with various aspects of the English language. Responsible for delivering comprehensive language consulting services.

English Language Consulting Communication Teaching Curriculum Development

Pre-school English Teacher

Sahavith Bilungual Kindergarten

Apr 2016 - Mar 2017 (11 months)

Designed and implemented developmentally appropriate lesson plans and activities tailored to the needs and interests of preschool-aged children. Focused on promoting holistic growth and school readiness.

Lesson planning Classroom Management

Pre-School Teacher

Cherith Baptist Learning Center

Jun 2014 - Jan 2016 (1 year 7 months)

Created a nurturing and stimulating learning environment where young children could develop social, emotional, cognitive, and physical skills. Played a crucial role in laying the foundation for their future academic success and personal growth.

Classroom Management

Online ESL Teacher

51talk English School

Mar 2014 - Apr 2016 (2 years 1 month)

Taught English as a Second Language to students online, adapting teaching methods to individual learning styles. Utilized digital platforms to deliver engaging and effective language lessons.

Online Learning

Education

Degrees, certifications, and relevant coursework

LOI Opleiding

MBO Media Designer program, Media Design

Pursuing a comprehensive program focused on visual communication, digital design, and interactive media. Developing practical skills in design software, branding, multimedia production, and user-centered design. Gaining hands-on experience in creating engaging, accessible, and impactful digital content across various platforms.

Memorisely

UX Researcher, UX Design

Completed an intensive, hands-on bootcamp covering the full spectrum of UX design, including user research, wireframing, prototyping, and usability testing. Developed practical skills in tools like Figma and learned to create user-centered designs driven by empathy and data.