I've led customer success, consumer dispute resolution, and data-accuracy programs for InformData, Sentinel Information Systems, and Samba Safety. At InformData, I streamlined disputes for driver-record data and served as the primary technical and compliance resource for enterprise accounts during 375% client-base growth.
At Sentinel, I developed company-wide client-service and dispute-handling procedures, delivered a 100% pass rate on quarterly compliance document audits, and acted as liaison to state regulatory bodies. I also built a Confluence knowledge base for state-specific regulatory data and used JIRA to drive data corrections to resolution.
Across nearly a decade in regulated consumer reporting, I've supported FCRA compliance, audit readiness, data integrity, staff training, and product partnerships that address data issues at their source.
