Ciera Mcfadden

I’m a detail-oriented, motivated customer support professional with over 4 years of remote work experience. At Sagility, I delivered high-quality customer service, resolved client issues, and maintained accurate records in a fast-paced remote environment. I bring strong communication, time management, and adaptability to every interaction.

Before that, I built experience handling customer inquiries and maintaining professionalism in high call volume settings at BRS. I also supported customer-facing sales as a Pretty Pretty Boutique Sales Associate, providing personalized service and managing transactions while keeping the store presentation polished. I’m currently pursuing a degree in Paralegal Studies (3.8 GPA, honor student), and I’m eager to apply my service mindset and administrative strengths to a role that values accuracy, responsiveness, and continuous growth.