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Chuks Ogbonnaya

@chuksogbonnaya

Customer service specialist at REDBULL ENERGY DRINK who handled customer inquiries, orders, and returns across phone, email, and chat.

Portugal

Message

At VAL MOREIRA, I assisted English-speaking guests with restaurant and wine inquiries, handled reservations, and guided wine tastings.

I also translated menus and explained dishes, while addressing customer issues and complaints.

At REDBULL ENERGY DRINK, I responded to customer inquiries through phone, email, and chat. I provided product information, processed orders and returns, and maintained customer records in CRM systems.

At NEF TECHNOLOGY NIGERIA LIMITED (HYBRID), I supported customers with hardware and software issues, managed inquiries and orders, and maintained customer records. I also worked to meet service level agreements for response times, resolution rates, and customer satisfaction metrics.

Experience

Work history, roles, and key accomplishments

Customer Advisor

Val Moreira

Jan 2024 - Sep 2024 (8 months)

Provided information and assistance to English-speaking guests, facilitated reservations and bookings, guided wine tastings, translated menus, and resolved customer issues to ensure a positive experience.

Customer Service Communication Skills Wine Tasting Reservations Problem Solving Translation

Customer Service Specialist

Red Bull Energy Drink

Jun 2021 - Oct 2023 (2 years 4 months)

Handled customer inquiries and complaints via phone, email, and chat, provided product information, processed orders and returns, maintained customer records in CRM systems, and collaborated with team members.

Customer Service CRM Order Processing Communication Skills Problem Solving Teamwork

Customer Service Representative

NEF Technology Nigeria Limited

Jan 2018 - Apr 2021 (3 years 3 months)

Provided technical support, managed customer inquiries across multiple channels, processed orders and returns, maintained customer records, and adhered to service level agreements.

Technical Support Customer Service Troubleshooting CRM Order Processing SLA