Chuks Nzeadibe
@chuksnzeadibe
Business analyst and CX-UX researcher driving product adoption and insights.
NigeriaWhat I'm looking for
I am a Business Analyst and CX-UX Research professional with over eight years' experience aligning customer needs with technical solutions across fintech, proptech, and gaming. I specialize in onboarding, adoption, customer success, backlog prioritization, and cross-functional delivery.
My work combines data analysis and product thinking: I use SQL, Power BI, Tableau, and analytics tools to build dashboards, monitor CSAT/CES/LTV/churn metrics, and surface actionable insights that inform roadmaps and backlog prioritization.
I have led end-to-end research, usability testing, A/B tests, journey mapping, and requirements gathering to reduce onboarding drop-offs, boost engagement, and close competitive gaps. I have delivered market-specific initiatives and adoption strategies that improved key metrics and customer value.
I work well with product, design, engineering and compliance teams, running Agile ceremonies, writing BRDs/FRDs and user stories, and delivering projects on time. I prioritize customer-centred solutions and measurable impact to drive product growth and operational improvements.
Experience
Work history, roles, and key accomplishments
CX Process Analyst
Kaizen Gaming
Mar 2024 - Present (1 year 8 months)
Designed and executed end-to-end CX research projects that influenced product roadmaps and reduced onboarding drop-offs by 15%, improving CSAT across multiple markets.
Business Analyst
Octo5 Holdings
Jun 2022 - Feb 2024 (1 year 8 months)
Gathered and documented business and technical requirements for proptech launches, created BRDs/FRDs and dashboards, and improved onboarding flows increasing adoption and guiding roadmap prioritization.
Product Strategy / Project Lead
Tech Fleet
Sep 2021 - Apr 2023 (1 year 7 months)
Freelance product and project lead overseeing cross-functional teams, defining product vision, managing backlogs and sprints, and ensuring delivery of project roadmaps.
Business Analyst / Project Manager
Triach Consults
Mar 2021 - Dec 2022 (1 year 9 months)
Managed end-to-end delivery of multiple tech projects on time, led research and usability activities, and created user stories and journey maps to deliver user-centered features.
Credit Risk Business Analyst
BST Consulting Ltd
Apr 2020 - Mar 2021 (11 months)
Led analytics for a tailored risk assessment application, analysed large datasets to compute PD/LGD/EAD and delivered interactive Power BI/Tableau dashboards to visualise risk and engagement.
Compliance Officer
KC Gaming Networks
Jan 2018 - Apr 2020 (2 years 3 months)
Coordinated and implemented KYC, transaction monitoring and AML investigation processes to strengthen compliance and customer protection.
Customer Experience Team Lead
KC Gaming Networks
Jul 2016 - Dec 2017 (1 year 5 months)
Managed VIP customer accounts and partnered with product and CRM teams to roll out targeted campaigns that improved loyalty and retention.
Customer Experience Representative
KC Gaming Networks
Mar 2015 - Jun 2016 (1 year 3 months)
Provided customer support and gathered feedback to inform experience improvements and support targeted retention campaigns.
Accounts Officer
Accion Microfinance Bank
Apr 2013 - Feb 2015 (1 year 10 months)
Managed accounts operations and supported financial processes for the microfinance bank, ensuring accurate record-keeping and reporting.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Lagos
Master of Business Administration, Finance
MBA in Finance currently in view at the University of Lagos with expected completion in 2025.
GoMyCode Nigeria
Data Science
2024 - 2024
Completed a Data Science bootcamp focused on practical data science skills in 2024.
Almond Careers
Project Management & Business Analysis
2022 - 2022
Completed PRINCE2 and Business Analysis (CMI Accredited) training in 2022.
Quantum
Data Analysis
2022 - 2022
Completed the Data Analysis Fellowship Program in 2022 focused on data analysis methods and tools.
Side Hustle Nigeria
Product Management
2021 - 2021
Completed a Product Management program in 2021 covering product discovery and delivery practices.
Product Adoption Academy
User Onboarding
2021 - 2021
Completed training on User Onboarding in 2021 focused on product adoption strategies.
Compliance Institute of Nigeria
Compliance
2020 - 2020
Designated Compliance Professional certification completed in 2020.
Service Quality Academy USA
Customer Service
2016 - 2016
Certified Customer Service Delivery Professional certification completed in 2016.
ULUniversity of Lagos
Bachelor of Science, Political Science
2014 -
B.Sc. in Political Science completed in 2014 at the University of Lagos.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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