Chris Widner

IT consulting and technical support for individuals and small businesses: troubleshooting, network and security setup, and light development/automation work.

• Continued as a technical point of contact after the support function scaled to a full-time hire, working within the processes I built and translating engineering-level detail into clear troubleshooting guidance.
• Writes and tests code to reproduce, diagnose, and resolve technical issues reported by developer customers.

• Owned the customer support function end to end, including Tier 1/2 technical support and ticketing system administration, partnering directly with Product and Engineering on systemic fixes and roadmap input.
• At the request of the SVP of North American Operations, stepped out of an operations role to rebuild a reactive support function into a customer-centric operation with defined quality stan

• Led strategic initiatives to enhance operational efficiency and profitability through automation and process optimization.
• Spearheaded the development of innovative tools and automated workflows for the opportunity-to-cash process.
• Successfully implemented Dynamics for scheduling, replacing a legacy system and ensuring data integrity.
• Deployed two new pricing tools, resulting in a 50

• Part-time role while also leading teams at Quality Ironworks (I love startups)
• Built and documented IPinfo's support processes from scratch, standardizing ticket handling and response standards for a developer-facing API user base.
• Owned support end to end in this phase, building the foundation that let the function scale into a dedicated hire.

• Sat on the company's 5-person executive leadership team reporting to the Founder/CEO, serving as the sole in-house technical authority for the business with budget authority over the technology function.
• Key contributor to a four-year turnaround from near-bankruptcy to record profitability by modernizing the company's technology and operational infrastructure.
• Personally designed and built a

• Spearheaded initiatives to enhance customer experience and operational efficiency at J. Hilburn Men's Clothier.
• Implemented an advanced case management system, boosting efficiency by 130%.
• Achieved a 93% client satisfaction score while reducing call abandonment rates by 95%.
• Leveraged IT expertise to automate processes, saving $500K in labor costs.

• Built the HR department from the ground up, scaling headcount from 120 to 450+ employees to support rapid expansion across US and EMEA offices.
• Revitalized performance management frameworks; contributed to Inc. Magazine “Best Places to Work,” Business NH Hall of Fame, and WorldBlu “Most Democratic Workplace” recognition.
• Produced and organized Dyn's CultureCon employer-branding event for 2+

• Directed customer support operations for a diverse portfolio, including major clients like Amazon, Spotify, MSNBC, and Netflix.
• Fostered a culture of excellence, enhancing employee engagement and development across support teams.
• Achieved a 30% improvement in response times while supporting a 10x growth in Annual Recurring Revenue (ARR).
• Scaled operations to effectively support over

• Scaled and led the early customer support function at Dyn, covering abuse, billing, and e-commerce support as the company scaled fast.
• Set up the triage workflows and escalation process the team ran on for years.

• Managed a full caseload of IEPs, writing goals, tracking progress, and coordinating with families and multidisciplinary teams.
• Co-taught core subjects to students with varied learning and developmental needs, adapting curriculum and pacing to individual plans.
• Continued coaching soccer, adding girls basketball for two seasons, and a season of Special Olympics basketball.

• Supported classroom instruction and behavior intervention for students with a range of learning and developmental disabilities, working one-on-one and in small groups under the lead teacher.
• Coached middle school boys soccer on the side, my first coaching experience.
• Promoted to teacher and case manager after one year.

Pursued a Bachelor of Arts in Communications/Advertising at Texas State University from 1999 to 2004.