Open to opportunities

Chris Vogel

@chrisvogel1

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Onboarding and customer success leader driving retention, adoption, and operational improvements.

United States

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What I'm looking for

I’m looking for a customer success or onboarding leadership role where I can drive adoption and retention, partner cross-functionally to resolve complex issues, improve workflows with data, and mentor teams to deliver measurable customer outcomes.

I’m a customer-focused operations and account management professional with 10+ years of experience leading onboarding, technical support, and client success initiatives. I’m known for driving a seamless client experience—from launch through ongoing adoption—while keeping communication proactive, accurate, and relationship-first.

As a Premier Onboarding Manager IV, I owned onboarding, implementation, and ongoing account support for complex telecommunications customers. I led installations, service changes, and escalations across internal and external stakeholders, resolving billing, service, and technical issues through structured ticket ownership, proactive communication, and strong cross-functional coordination.

I also strengthen teams and outcomes through mentoring, new hire training, and knowledge-sharing, while continuously improving workflows and customer health analysis. I bring data-driven decision making to customer lifecycle, retention, and training efforts—so customers stay confident, issues get handled fast, and adoption translates into measurable business results.

Experience

Work history, roles, and key accomplishments

Premier Onboarding Manager IV

Granite Telecommunications

Mar 2019 - Jan 2026 (6 years 10 months)

Owned onboarding, implementation, and ongoing account support for complex telecommunications customers, driving client experience from launch through adoption. Led installations, service changes, escalations, and issue resolution while mentoring new hires and improving processes.

Customer Onboarding Implementation Support Account Support Technical Troubleshooting Escalations Ticket Ownership Cross functional Coordination Customer Satisfaction Mentorship Process Improvement Workflow Optimization Installation Customer Lifecycle Retention Training

Driver Helper

DPI Specialty Foods

Jun 2017 - Mar 2019 (1 year 9 months)

Coordinated route execution to ensure timely, accurate deliveries and a reliable customer experience. Managed delivery documentation and resolved customer issues in real time to maintain service continuity.

Route Execution

Assistant to Lead Photographer

Brogen Photography

Aug 2015 - Jun 2017 (1 year 10 months)

Managed client interactions and event workflow during high-volume engagements to ensure a polished customer experience. Processed orders accurately and efficiently while supporting client engagement and sales efforts.

Client Engagement Order Processing Customer Experience Support Sales Support

Usher

Showcase Cinema de Lux Patriot Place

Sep 2014 - May 2015 (8 months)

Provided front-line customer support in a high-volume theater environment with a focus on guest satisfaction. Resolved guest concerns, supported front-of-house teams, and maintained cleanliness and presentation standards between showtimes.

Front Line Customer Support Customer Satisfaction Issue Resolution Theater Cleanliness Presentation Standards

Assistant to Lead Technician

BackStop Technologies

May 2011 - Jun 2014 (3 years 1 month)

Provided Tier 1 and Tier 2 technical support across hardware and software environments. Supported new client onboarding through system setup, configuration, and end-user training while documenting troubleshooting workflows.