pedro pepio

I am a seasoned leader with over 19 years of experience in optimizing business processes and enhancing remote team operations. My career has been dedicated to driving data-driven decision-making across BPO and service industries. I have a proven track record in analyzing workflows, designing efficiency strategies, and improving organizational performance through Business Intelligence tools like Power BI and Excel.

In my recent role as Consultant/COO at Conekta Force, I led the strategic setup and early-stage operations of a startup BPO and Contact Center initiative. I oversaw business planning, attended industry expos, and developed operational frameworks that set the foundation for success. My previous experience as WFM Manager at Atento involved managing workforce management across multiple regions, where I implemented BI and forecasting improvements that significantly enhanced operational efficiency.

My expertise lies in remote collaboration, cross-functional coordination, and continuous process improvement. I am ready to bring operational excellence to dynamic remote environments immediately, leveraging my skills in data visualization, workflow analysis, and strategic planning to deliver impactful results.