Christy Vinoth

Create, send and answer email campaigns, lead generation, market research, campaign strategy and execution, work closely with the sales team, and prepare monthly reports.

Developed and implemented IT policies, maintained essential IT operations including security tools and applications, handled network and firewall administration, and provided employee guidance on software and equipment.

Provided technical help desk support, installed and configured operating systems and applications, maintained essential IT operations including servers and networks, and set up information security measures.

Prepared daily, weekly, monthly, quarterly, and annual reports, created and updated performance and accounts receivable information, and generated new leads for call center agents by converting raw data into user-friendly forms for effective data analysis.

Managed ERP (Microsoft Dynamics NAV 2015) and prepared month-end reports for the accounting department, checked documents and invoices before writing cheques, managed petty cash transactions, and performed tasks allocated by the chairman and managing director.

Monitored systems for equipment failure or errors, installed and configured computer hardware, operating systems, and applications, and responded to program error messages by solving problems.

Monitored and maintained computer systems, installed and configured operating systems, diagnosed hardware and software faults, and provided technical support through door-to-door service, phone, or remote desktop.

Studied Computer Software Engineering from 2012 to 2014.

Pursued a Bachelor of Information Technology (BTEC) in Computing General from 2007 to 2010.