Christopher Robinson

Inspect and monitor assigned areas and facility operations to ensure established procedures are followed and to support safety, security, and compliance. Record and compile accurate logs, headcounts, movement documentation, and incident reports within required timeframes.

Inspected existing insulation and field conditions to identify damage and deficiencies, then performed the required corrective work. Operated tools and equipment and followed safety requirements, project procedures, and quality standards in varied working conditions.

Reviewed account and service information to troubleshoot technical and billing issues and provide appropriate solutions. Documented interactions, actions taken, and resolutions in CRM systems; managed multiple issues and prioritized by urgency.

Reviewed and analyzed account balances, payment activity, and histories; maintained detailed records in Salesforce and other systems. Communicated accurately by phone and email and used judgment to resolve disputes and determine follow-up actions.

Managed 150+ customer interactions daily, accurately researching account information and resolving discrepancies. Maintained accurate records and followed compliance, quality assurance, and documentation procedures.

Entered and maintained accurate customer data in CRM databases; analyzed historical call and performance data to support reporting.

Bachelor of Science in Film from Full Sail University, completed from 2018 to 2021.

High school diploma from Mount St. Mary’s High School in Oklahoma City, OK, completed from 2014 to 2017.