Keith Baker

Executed terminal and tank farm operations while following safety, environmental, and operational standards for hazardous chemical handling. Performed pre-operation inspections, hazard assessments, lockout/tagout, emergency response actions, and maintained compliant operational documentation and incident reporting, including ICS support.

Assisted in managing a 350+ unit lodging property by supporting daily operations, meeting objectives, and executing deadlines. Helped ensure fair housing compliance, coordinated maintenance and contractors, supported budgeting and contractor cost control, and managed schedules to keep work on track.

Showed prospective renters available units and followed up on leads to support occupancy goals. Conducted background and credit checks, prepared leasing documents, processed rent and deposits, and kept residents informed on agreement changes and property issues.

Received and unloaded merchandise, restocked shelves and displays, and arranged products according to planograms to maintain store presentation. Completed shelf audits and inventory record updates, rotated products by expiration dates, followed safety procedures with PPE, and supported cashier operations during peak periods.

Assisted customers through the car buying process by answering questions, conducting test drives, and presenting vehicle features, warranties, and financing options. Built customer relationships, negotiated pricing and financing terms, followed up by phone/email and social media, and organized inventory so vehicles were clean, fueled, and ready for demonstrations.

Assisted with the creation of visual content including illustrations, graphic designs, and multimedia presentations. Collaborated with senior artists, supported project planning and execution, produced marketing visuals using Adobe Creative Suite, and refined deliverables based on feedback and performance metrics.

Greeted patrons and provided information on facility services, programs, and activities while resolving inquiries and complaints. Supported recreation operations by monitoring cleanliness, issuing equipment check-in/check-out, managing reservations and payments, enforcing facility rules, and reporting maintenance needs after safety inspections.

Delivered customer service by addressing needs and resolving complaints to maintain positive shopping experiences. Supported store management through sales report review and action planning, hiring and training staff, shift scheduling, inventory audits, visual merchandising, and cash handling with opening/closing procedures.

Handled incoming shipments by unloading, sorting, and maintaining accurate inventory tracking through cycle counts and audits. Operated forklifts and pallet jacks, used barcode scanners and warehouse systems, secured cargo for transit, and followed OSHA safety policies while performing routine equipment checks.

Maintained job site safety by performing site inspections, participating in hazard assessments and safety drills, and following PPE and regulatory requirements. Performed hands-on construction tasks including equipment operation, excavation and demolition support, concrete mixing/pouring/leveling, and masonry work such as bricklaying and stone setting.

Provided customer service by greeting guests, making menu and drink recommendations, and collecting diner feedback. Managed dining area readiness through setting tables, delivering food and beverages, and maintaining cleanliness throughout shifts.

Grade: 3.4 GPA

Activities and societies: NORFC Rugby, Nola Gold Rugby, Tolmas Scholars, and New Orleans Girls and Boys Club.

Earned a Bachelor of Science in Liberal Arts with a major in Graphic Design at the University of New Orleans (3.4 GPA).