Christopher Pursche

Owned the roadmap and priorities for a central data platform serving metrics and metadata across a SaaS ecosystem. Directed a team of senior engineers across countries, acted as bridge to SRE, and led the Meta Paid Organic project to delivery with positive adoption results.

Designed and introduced the Ticket Escalation Workflow and Escalation Best Practices Framework, adopted as standard across support. Led sunsetting of legacy products, authored API troubleshooting guides, and introduced AI-assisted workflows that shortened troubleshooting time.

Provided German and English support across phone, mail, and chat with CSAT consistently above 96 percent. Expanded macro coverage for high-frequency issues and authored best-practice articles for the shared knowledge base.

Provided multichannel German and English support with a satisfaction rating above 96 percent. Improved templates, talk tracks, and processes used across multiple teams.

Worked and traveled across Europe, building tiny houses in Hamburg and Spain, working the grape harvest in France, and tutoring German online.

Conducted telephone surveys on shopping behaviour with private and enterprise customers as a freelance market research field service.

Worked as an interior designer at Stewen Raumausstattung GmbH.

Worked as a bookbinder at PARD GmbH & Co KG in Gelsenkirchen.

Completed a program in Digital and Print Media Design, focusing on design and technology.

Attended secondary education at Léon Foucault Gymnasium and Albert Schweitzer Realschule in Hoyerswerda.