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Christopher Jugar

@christopherjugar1

IT Support Engineer intern at Team Venti automating Microsoft 365 onboarding and administering complex Teams Voice environments.

Jamaica

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At Team Venti, I manage Microsoft 365 and Teams Voice environments for enterprise clients, including tenant accounts, access, licensing, and phone number provisioning.

I administer voice configurations such as Auto Attendants, Call Queues, and custom call flows. I also use PowerShell to automate onboarding and offboarding workflows and investigate call-routing issues.

At Sutherland Global Services, I delivered Tier 1 technical support and served as an escalation specialist for Tier 2 issues across client programs. I documented troubleshooting procedures to help reduce resolution time for repeat cases.

At KPMG – Jamaica Extended Support Services (JESS), I digitized and indexed employee records in PeopleHR and developed a tracking log for outstanding documents. Earlier, at Scotiabank Jamaica, I digitized customer records and guided clients through self-service banking technology.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer – Intern

Current

Team Venti

May 2026 - Present (6 months)

Manage Microsoft 365 and Teams Voice environments for enterprise clients, including tenant administration, voice architecture, and automation. Diagnose call-routing issues and maintain high resolution speed with ~200 tickets monthly.

Microsoft 365 Microsoft Teams Voice PowerShell PSTN Direct Routing Auto Attendants Phone Queue Microsoft Purview RBAC Licensing

Junior Officer

KPMG – Jamaica Extended Support Services (JESS)

Jul 2025 - Sep 2025 (2 months)

Digitized and indexed 900+ employee records into PeopleHR, developed tracking logs to reduce retrieval time, and ensured data compliance with privacy policies.

PeopleHR Document Management Data Integrity Compliance Microsoft Office

Customer Service Associate

Sutherland Global Services

Oct 2017 - May 2025 (7 years 7 months)

Delivered Tier 1 technical support and served as escalation specialist for Tier 2 issues, resolving 120+ issues weekly with satisfaction scores above 90%. Documented troubleshooting procedures and reduced resolution time.

Technical Support Troubleshooting Escalation Management Customer Service Zendesk Zoho Desk Windows Networking

Summer Intern

Scotiabank Jamaica

Jun 2015 - Jul 2015 (1 month)

Digitized and updated customer records in core banking systems with 100% accuracy, and guided clients on using self-service banking technology.

Data Entry Customer Assistance Banking Systems

Education

Degrees, certifications, and relevant coursework

University of Technology, Jamaica

Bachelor of Science, Information Technology

Pursuing a Bachelor of Science in Computing with a major in Information Technology and a minor in Information Systems, expected to complete in September 2026.