Emily Yates

I’m a tech-savvy Business Analyst with 6+ years of experience designing operational systems and coordinating multi-stakeholder initiatives in the public sector. I turn ambiguous needs into scalable solutions through system enhancements, process redesign, and stronger cross-functional collaboration.

In roles spanning international admissions and program operations, I’ve consistently used data and workflow thinking to improve outcomes. I recommended admission decisions for 2,000+ applicants in accordance with institutional policies by working in Slate CRM.

At Eagle Hill Consulting and the Humphrey Fellowship, I led change management and operational improvements across complex stakeholder networks. I developed a 50+ page SOP, established baseline KPIs, added 5 stages to the HRIS system, improved SharePoint organization, and helped drive a 30% reduction in vacancy inactivity in less than 12 months.

I also focus on automation that delivers measurable efficiency. I implemented an API integration between Slate and Oracle CRM to automate an annual data migration process, resulting in a 90%+ drop in data errors, and built an Oracle CRM real-time reporting dashboard that saved 150+ FTE hours annually. Whether it’s improving reporting visibility or coordinating a major CRM migration, I work to earn buy-in and keep delivery aligned to real program needs.