Open to opportunities

Christian Serdoncillo

@christianserdoncillo

Message

Email marketing and data specialist with strong data analysis and workflow optimization skills.

Philippines

Message

What I'm looking for

I seek roles combining email marketing, data analysis, and operations where I can improve processes, use SQL/automation, and support data-driven campaigns.

I am an Email Marketing & Data Entry Specialist with a solid foundation in data manipulation, statistical analysis, and operations, experienced in executing email campaigns and optimizing workflows.

I build email designs in HTML, create and manage SQL reports, and implement automations using no-code and low-code tools to improve campaign performance and operational efficiency.

My background includes Level 2 support and operational maintenance for key systems, troubleshooting platform issues, and monitoring alerts using tools like FPS Metrics and Zabbix while maintaining accurate documentation.

I prioritize data-driven decision-making, process improvement, and timely resolution of partner and customer issues to ensure accuracy and service-level compliance.

Experience

Work history, roles, and key accomplishments

Current

Email Marketing Specialist

Current

ButtonUpManagement

Jul 2025 - Present (11 months)

Execute email marketing campaigns, build HTML email designs, and manage automations while maintaining accurate client data and optimizing workflows to support data-driven decision-making.

Email Marketing Email Design Data Entry Data Cleaning Workflow Optimization

Policy Support Officer

QBE Insurance

Oct 2023 - Jun 2024 (8 months)

Entered and updated policy data, assessed document completeness, created correction tickets, and escalated inquiries to ensure timely resolution and adherence to company guidelines.

Data Entry Ticketing Customer Escalation Administrative Support Time Management

Partner Payment Specialist

Lexmark

Jun 2021 - Sep 2023 (2 years 3 months)

Managed global partner payment inquiries, processed adjustments and invoices, investigated unprocessed transactions, coordinated vendor solutions, and prepared monthly payment reports to ensure on-time settlements.

Payments Processing Invoice Management Reporting Customer Support

Data Analyst Associate

Intrinsic Cons. & Tech. Solutions, Inc.

Oct 2018 - May 2021 (2 years 7 months)

Provided Level 2 monitoring support, analyzed alerts from FPS Metrics and Zabbix, troubleshot platform issues, and maintained operational documentation and platform upkeep.

Monitoring Zabbix Troubleshooting Statistical Data Analysis Incident Management