Open to opportunities

Andrea Bernardo

@andreabernardo

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Aspiring civil technologist skilled in technical drafting, customer service, and laboratory work.

Philippines

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What I'm looking for

I’m looking for a role in civil technology or construction where I can apply AutoCAD/SketchUp skills, gain hands-on project experience, and grow professionally in a collaborative team environment.

I am an aspiring civil technologist pursuing a Bachelor of Industrial Technology majoring in Civil Technology, combining hands-on OJT experience in software technician/estimation and laboratory testing with practical customer-facing roles. I bring technical drafting skills, familiarity with AutoCAD and SketchUp, and proficiency in Microsoft 365 to support engineering and project teams.

My work history includes roles as an OJT software technician/estimator, laboratory technician, and customer service/call center representative, where I developed time management, bilingual communication, and public speaking abilities. I’ve also held leadership positions such as class president and served in campus and church organizations, demonstrating reliability and teamwork.

I seek opportunities to apply my technical and interpersonal skills in civil technology, construction, or lab-support environments where I can continue learning, contribute to projects, and grow professionally.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Alorica

May 2025 - Jan 2026 (8 months)

Handled inbound customer service calls, resolved queries, and maintained service quality for a high-volume contact center environment.

Customer Service Inbound Time Management Public Speaking

Software Technician / Estimator

SS28 Builders Inc

Jan 2025 - May 2025 (4 months)

Performed software-related technical tasks and assisted in preparing cost estimates for construction projects during an on-the-job training placement.

Estimating Autocad SketchUp Billing Time Management

Laboratory Technician (OJT)

Geomatixs Group Corp

Aug 2024 - Nov 2024 (3 months)

Conducted laboratory tasks and materials testing support as part of on-the-job training for civil technology studies.

Materials Testing Quality Control Technical Reporting Time Management

Call Center Representative

Results CX

Aug 2022 - Jan 2023 (5 months)

Handled customer interactions and provided service support at a branch contact center, meeting performance and quality targets.

Customer Service Time Management Public Speaking

Education

Degrees, certifications, and relevant coursework

Batangas State University

Bachelor of Industrial Technology, Civil Technology

2021 -

Activities and societies: Class President (A.Y. 2021-2022); Treasurer at SYWD Church Organization (2020-2021); Public Relation Officer at CITSC (2022-2023)

Pursuing a Bachelor of Industrial Technology majoring in Civil Technology from 2021 to 2025.