Christian Adrian Fernando

Reported directly to the CEO of a 40-person agency serving more than 150 client accounts. Computed and reconciled client advertising invoices, facilitated Google Local Services Ads verification, and maintained client WordPress sites and Google Business Profiles.

Supported a Barron's Top 100 financial planning adviser in Australia, managing email, calendar, and project workflows. Prepared investment analysis inputs, client forms, and statements for financial institutions.

Supervised 15 to 20 agents across multiple lines of business. Led the team recognized as Best Performing Team for four consecutive months and coordinated the work-from-home deployment of approximately 200 computer units during the pandemic.

Handled inbound calls across multiple lines of business. Sustained a customer satisfaction rating of at least 92 percent and coached newly hired agents during their nesting period.

Activities and societies: President of the Information and Computer Technology Organization (ICTO) and participant in national and international innovation competitions.

Pursuing a Bachelor of Science in Computer Science with third year standing in the Academic Year 2026-2027, expected to graduate in June 2028.

Activities and societies: Vice President for Internal Affairs and Public Relations Officer for the Computer Engineering Council.

Completed up to third year level of a Bachelor of Science in Computer Engineering.