Chris Peterson

Executed high-volume soil respiration testing to generate critical farm-management data for all clients. Optimized XRF sample preparation protocols, performed ion chromatography and TIC testing, and built 3D-printed lab components that reduced operational material expenditures.

Fabricated custom fiberglass hoods and buildings, performing detailed repairs on fiberglass components. Managed inventory control and installed/maintained PCs, routers, security cameras, and digital systems including websites and online databases/payment solutions.

Produced comprehensive delivery reports to support timely nationwide freight movement and tracked shipments against quality metrics. Liaised with brokerage firms to secure opportunities and delivered weekly/monthly/annual reporting using industry software and web tools.

Managed end-to-end inventory including pickup, delivery, tracking, and product assembly. Traveled extensively to set up trade shows, engage customers, demonstrate features, and support product sales.

Met and exceeded operational goals in a fast-paced customer service environment by resolving complex member issues. Provided effective support for financial tracking and maintained high client satisfaction.

Established operational and customer service metric goals and built reporting frameworks to streamline processes. Managed and trained a team, maintained critical systems/tools, and improved day-to-day operations for smooth business continuity.

Provided expert customer and technical support for TurboTax Online and Desktop users via the TurboTax Community platform. Served as a subject matter expert for support agents and tax consultants, and supported remote social agents to ensure consistent service delivery.

Updated company websites and maintained active social media profiles while managing online order processing through fulfillment. Developed social media and marketing strategies using analytics to guide decisions and improve reporting visibility, creating original photo/video content.

Monitored global social spaces to identify business opportunities and maintain positive customer experiences. Mentored a team of 12 social media agents, supported escalation paths for critical issues, and improved response processes during high-impact events.

Created and maintained training and development materials for the Consumer Tax Group, including classroom content and self-paced eLearning. Developed job aids and performance support solutions, and edited audio/visual elements to meet key deliverables and timelines.

Served as the primary point of contact for workers' compensation medication prior authorization between physicians and pharmacy/home delivery. Acted as an application SME for HIPAA-compliant customer/client portals while coordinating timely patient care via phone and email and adhering to federal and local privacy guidelines.

Tracked and resolved TurboTax social escalations and mentored agents on social-specific etiquette and best practices. Improved partner site productivity and increased Net Promoter Score from -50 to +80 while ensuring quality across channels during training and process improvement initiatives.

Completed high school education at Woonsocket High School in 2005.