Chris Nichols

Assembled, configured, and repaired PCs and servers for testing. Collaborated with the engineering team to set up and modify test platforms using interposers or BGA sockets.

Worked with HPI Technical Marketing Engineers and Technical Solutions Engineers to characterize escalations and perform triage and reproduction activities. Wrote clear and concise defect/bug reports using JIRA and performed white/black box testing on code updates.

Collaborated with HP Technical Marketing Engineers and Technical Solutions Engineers to characterize escalations and reproduce customer issues for potential code changes and defect identification. Performed ad hoc and exploratory verification, and installed/configured third-party and HP print management solutions.

Responsible for certification and testing of third-party and HP software solutions for HP multi-function printers via automated scripts and manual testing. Performed initial test environment setup, configuration, test selection, and execution, recording results in JIRA/ALM.

Monitored IBM z/OS/MVS system and batch processes on a mainframe platform, proficient in MVS, JES, and sub-system commands. Executed job abend/job failure recovery using Cybermation ESP software scheduling tools.

Responsible for test and certification of HP print drivers and software across multiple Windows Operating Systems. Maintained HP MFP printers and updated devices with current FW code for white/black box testing.

Managed an Operations environment running UNIX Solaris 2.8 on a Sun Fire 4810 box with Unicenter automated job scheduler. Responsible for running daily, weekly, and monthly production batch cycles for Idaho Medicaid claims.

Managed and built JCL for Albertson's business system applications and implemented new applications for batch data processing using ESP software. Tested new JCL and batch jobs in Test LPAR before moving to production, including testing CICS screens, VSAM files, and sequential dataset creation.

Obtained an Associate's Degree in Network Administration. The program focused on the essential skills and knowledge required for managing and maintaining computer networks.