At Lexmark, I protected multi-million-dollar global accounts and supported 99.9%+ SLA uptime for Lexmark Cloud Services across cloud print management and edge AI platforms. I owned senior technical escalations and translated telemetry and distributed logging data into actionable fixes with engineering teams.
I partnered with pre-sales and product teams on technical proof-of-concept evaluations, and received the Manager’s Appreciation Award for discovering a critical Windows 11 privilege escalation vulnerability during CVE remediation testing. I also mentored L3 Technical Support Engineers on cloud architectures and escalation management.
Earlier at Lexmark and Trissential, I worked across software testing, QA automation, and enterprise product support. My work included automated regression testing, accessibility compliance for a mobile banking application, and 4th-level support for Lexmark printer drivers and Markvision Enterprise solutions.
