CM
Open to opportunities

Chris Muller

@chrismuller

Results-oriented IT support specialist with 20 years of experience.

South Africa

What I'm looking for

I seek a role that values remote collaboration and offers opportunities for growth.

With over 20 years of experience in IT support, I specialize in Linux-based environments, troubleshooting, and remote assistance. My career has been dedicated to diagnosing system errors, managing user accounts, and providing top-notch support to end users across global teams. I have a proven track record of resolving complex IT issues efficiently, ensuring minimal downtime and maximum productivity.

Throughout my career, I have honed my skills in scripting and automation, utilizing Bash and Python to streamline IT tasks. My hands-on experience includes managing Ubuntu systems, troubleshooting Linux server environments, and conducting virtual training for users. I am adept at using various remote tools such as Slack, Zoom, and Help Scout to deliver exceptional support in distributed environments.

My commitment to continuous learning is reflected in my ongoing education, including certifications in web development, MySQL, and Docker. I am passionate about leveraging technology to improve processes and enhance user experiences, making me an asset to any organization seeking a dedicated IT support specialist.

Experience

Work history, roles, and key accomplishments

AC

Technical Support Specialist

AcyMailing

Mar 2022 - Jan 2025 (2 years 10 months)

Provided IT support, troubleshooting, and technical assistance for Joomla and WordPress users globally. Managed user accounts, diagnosed software problems, and conducted virtual training for new users. Utilized remote tools to support a global team.

Education

Degrees, certifications, and relevant coursework

TP

Technicon Pretoria

Diploma in Engineering, Engineering

Diploma in Engineering focused on Industrial Process Control and Instrumentation, providing foundational knowledge in engineering principles and practices.

University of South Africa logoUA

University of South Africa

Diploma in Computer Science, Computer Science

Diploma in Computer Science, covering essential topics in programming, systems analysis, and computer technology.

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Chris Muller - Freelance IT Support & Web Consultant - Self Employed | Himalayas