Open to opportunities

Chris Monforte

@chrismonforte

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Experienced technical project manager driving cross-functional delivery and product improvements.

Philippines

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What I'm looking for

I am looking for a technical project or product role where I can lead cross-functional teams, improve processes, and deliver impactful solutions while growing into broader program leadership.

I am a technical project manager with extensive experience leading engineering teams, coordinating stakeholders, and delivering products on time and within budget. I bridge people, business, data and technology to produce measurable results and process improvements.

Across fintech, cloud, and nonprofit environments I have managed end-to-end product and project lifecycles, served as Scrum Master, conducted QA and code reviews, and produced dashboards and reporting with Power BI and analytics tools. I consistently translate client requirements into actionable technical specifications and oversee implementation and change management.

Known as a strong communicator and problem solver, I have led teams, enforced best practices for security and technology, and supported operations excellence initiatives. My track record includes technical project leadership at TalinoVenturesStudio, VCloud, DXC Technology, Coinsmart, and Accenture.

Experience

Work history, roles, and key accomplishments

Current

Sr. Project Manager

Current

Talino Ventures Studio

Jan 2024 - Present (2 years 1 month)

Lead cross-functional teams of engineers and stakeholders to deliver projects on time by connecting people, business, data and technology; managed initiatives including Higala and Bayani Global Pay expansion.

Project Management Stakeholder Management Team Leadership Agile Scrum Roadmapping Communication Change Management Project Delivery

Technical Project Manager

VCloud

May 2023 - Feb 2024 (9 months)

Planned and oversaw technical projects end-to-end, managing budgets, resources and stakeholder communication to deliver within time and budget while translating client requirements into technical specifications.

Technical Project Management Budgeting Resource Planning Requirements Gathering Forecasting

Customer Program/Project Manager II

DXC Technology

Aug 2022 - Jun 2023 (10 months)

Led customer engagements to deliver solutions on scope, time, budget and quality, managed corporate and vendor efforts, and served as Scrum Master for automation initiatives under PMO - Project Excellence.

Customer Engagement Project Management Vendor Management Scrum Master Process Improvement Automation PMO Client Delivery

Project Coordinator

Coinsmart

Mar 2021 - Jun 2022 (1 year 3 months)

Managed client inquiries and coordinated support across channels to meet SLAs, maintained reporting and analytics, and handled multiple projects while using support systems like Zendesk and CRM tools.

Customer Support Zendesk ActiveCampaign CRM Live Chat SLA Management Analytics Multitasking

Sr. Technical Support

Apollo.io

Nov 2020 - Mar 2021 (4 months)

Diagnosed and resolved complex customer issues with ownership, led deep investigations, educated customers and relayed product feedback to improve product and support outcomes.

Technical Support Troubleshooting Customer Success Product Feedback Investigation Databases Customer Education Escalation Management

Technology Product Manager

International Care Ministries

Sep 2019 - Nov 2020 (1 year 2 months)

Managed end-to-end product development for front-end UI and applications, performed QA/code reviews, supported TAAS training, and developed dashboards and data visualization to improve technology practices.

Product Management QA UX UI SQL Data Visualization Release Management Training Front End Developer

Project Coordinator

Hammerjack

Feb 2019 - Jun 2019 (4 months)

Documented and improved processes for project management and transitions, led onboarding/offboarding, created Power BI reports and dashboards, and executed risk mitigation and disaster recovery tasks.

Change Management Onboarding Power BI Risk Mitigation Reporting Process Improvement

IT Operations Senior Specialist

DTCC

Sep 2018 - Feb 2019 (5 months)

Performed routine and complex operations, exception processing and problem resolution while proposing improvements to automated and manual processes to reduce errors and operational risk.

Operations Risk Mitigation Process Improvement SOPs Escalation Management

Operations Team Lead

Accenture

Nov 2017 - Apr 2018 (5 months)

Led a team of 10 FTEs, conducted quality audits and coaching, created dashboards and reporting for Trust & Safety projects, and supported RCA and performance reviews.

Team Leadership Quality Assurance Coaching Reporting SQL Scripting Root Cause Analysis

Technical Support Specialist

Accenture

Aug 2014 - Jan 2017 (2 years 5 months)

Provided tier-2 technical support for a UK telecom client via case handling, assisted with desk-side support, and documented solutions and work instructions for users.