Aqeel Haider
@aqeelhaider
Functional Analyst focused on automation, user research, and customer experience for SaaS teams.
What I'm looking for
I’m a Functional Analyst and PhD researcher who drives business process automation, games user research, technical support, and knowledge base management. I’ve streamlined operations and optimized workflows across multiple SaaS environments, pairing process thinking with practical execution.
Through my PhD, I study user experience in gaming using mixed-method studies and published four articles in human-computer interaction venues. In client-facing roles, I collaborate on digital transformation, build API and dashboard solutions using no-code approaches, manage timelines and budgets, and provide training and data-informed support—while improving support operations, including transitioning from Zendesk to Intercom.
Experience
Work history, roles, and key accomplishments
Collaborated with clients on digital transformation by analyzing workflows, recommending no-code tools and CRMs, and providing integration and migration support. Built documentation, managed project timelines and QA, and trained end-users using data-driven insights.
PhD Researcher
KU Leuven
Jan 2019 - Present (7 years 5 months)
Conducted mixed-method user experience research in gaming, collaborating with international academics and publishing four articles in leading human-computer interaction venues.
PhD Researcher (Gaming UX)
KU Leuven
Jan 2019 - Present (7 years 5 months)
Conducted mixed-method research on gaming user experience, collaborating with academics worldwide and publishing four peer-reviewed articles in HCI venues.
Advised clients on digital transformation by analyzing workflows, recommending tools/CRMs, and supporting API integrations and migrations; managed project plans, timelines, budgets, QA, documentation, and user training.
Provided automation consultations to identify workflow opportunities and implemented custom automation solutions for clients across industries. Integrated software applications, trained end-users, and troubleshot technical issues to optimize results.
Delivered technical assistance and training to enterprise-level clients, improving SaaS outcomes through feedback to product development. Led a Zendesk-to-Intercom support system transition with minimal disruption and managed support KPIs across tickets.
Education
Degrees, certifications, and relevant coursework
National University of Science and Technology
Master of Software Engineering, Software Engineering
2010 - 2014
Earned a Master of Software Engineering at the National University of Science and Technology from 2010 to 2014.
National University of Science & Technology
Master of Software Engineering, Software Engineering
2010 - 2014
Completed a Master of Software Engineering at the National University of Science & Technology in Pakistan from 2010 to 2014.
Availability
Location
Authorized to work in
Job categories
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