chris groenewald

Provided structured teaching and mentorship to youth, including one-on-one support and computer literacy training.

Identified and documented 150+ bugs through manual and black-box testing across web and Android applications. Developed a Playwright automation framework and built a company-wide ticketing system.

Led deployment of Fortinet firewall solution and designed Jira Service Desk ticketing system. Managed system administration and provided technical support across enterprise infrastructure.

Provided technical and operational support to drivers and clients, coordinated fleet management and logistics, and delivered technical support for Bash TMS integration.

Maintained, diagnosed, and upgraded computers, provided TeamViewer support for 20 active users, and performed network diagnostics and maintenance.

Assisted customers with product enquiries, maintained store appearance, and responded to email requests from the online store.

In-progress certification providing hands-on practical training in modern test automation frameworks, tools, and best practices.

In-progress certification covering essential testing knowledge applicable to real-world scenarios.

Received certification providing a comprehensive introduction to UX design principles, user research methodologies, and design thinking processes.

Completed an eight-month IT support program covering troubleshooting, customer service, networking, operating systems, system administration, and security.

Completed a five-month program covering the importance of software and data for digital businesses, Intent Based Networking, and enhanced security.

Completed a three-year full-time program covering principles of computer programming, systems analysis and design, data communications, networking, and office data processing.

Completed primary education.

Completed secondary education with subjects including Pure Maths, Physical Science, Biology, Geography, English, Afrikaans, and Life Orientation.